Customer Service Advisor

Ivy Lane Corp operates as a franchisee of Valvoline Instant Oil ChangeSM (VIOC), a leading brand in the automotive maintenance industry renowned for its drive-thru oil change services. Valvoline Instant Oil ChangeSM has established itself as a trusted provider of quick and efficient oil changes while prioritizing customer convenience and safety. The company’s commitment to a culture of safety ensures the protection of its team members and guests, particularly through enhanced safety measures aligned with CDC guidelines during vehicle service.

At Ivy Lane Corp, the cornerstone of success lies in its people, their dedication, and their shared values of fairness, honesty, and community trust. The organization offers a dynamic work environment that caters both to individuals seeking part-time employment with flexible scheduling and those pursuing full-time careers with opportunities for advancement. Employees benefit from an award-winning training program designed to equip them with the skills required to excel in both customer service and automotive maintenance roles.

The role of Customer Service Advisor at Ivy Lane Corp is pivotal to delivering a superior customer experience. This position is often the first and last point of contact for customers as they benefit from the convenience and quality service that Valvoline Instant Oil ChangeSM provides. Customer Service Advisors act as ambassadors for the brand, ensuring that every guest receives a positive, warm welcome and leaves with a lasting favorable impression. The position involves not only greeting customers and presenting product options aligned with manufacturer recommendations but also requires technical involvement such as providing hands-on assistance under the hood when necessary. Training and ongoing development are emphasized, with new hires gaining the confidence and expertise needed to understand product offerings thoroughly and communicate effectively with guests.

Success in this role depends on strong interpersonal and oral communication skills, a genuine enjoyment of face-to-face interactions, and the ability to work collaboratively within a customer-focused team. Advisors must be physically capable of performing various tasks, including occasional lifting of up to 50 pounds, standing for extended periods, climbing stairs, and working with hands raised above the head. These physical demands are vital to ensuring that customers’ vehicles receive prompt and quality service without compromising safety or efficiency.

Ivy Lane Corp’s commitment to employee development means the company actively promotes from within, offering team members clear pathways for growth and career advancement. Benefits for employees include competitive pay, flexible work schedules, paid time off, and comprehensive medical, dental, and vision plans. Other perks such as company-provided uniforms and tools, a no late-evenings policy, and paid biweekly compensation highlight the company’s dedication to a supportive work environment.

The company prides itself on being an Equal Opportunity Employer, fostering diversity and inclusive hiring practices where all qualified applicants are considered without discrimination based on race, gender, religion, sexual orientation, or disability status. Reasonable accommodations are available throughout the recruitment process to ensure equitable access and support for applicants with disabilities. This commitment underscores Ivy Lane Corp's goal of creating a workplace where everyone can succeed and contribute to the company’s continued growth and reputation for excellence.