Customer Service Administrator 1 M-F 1:00PM-6:30PM

Our company is a well-established Service Center dedicated to providing exceptional operational support and customer service within the logistics and transportation industry. We focus on seamless coordination and efficient handling of shipments, ensuring the smooth flow of goods and documentation processes. With a strong commitment to excellence, we aim to uphold superior standards in customer service and internal operational functions. Our team is built on collaboration, reliability, and a strong work ethic, fostering a supportive and engaging working environment for all our associates.

The role of Customer Service Administrator 1 is vital to the operational success of our Service Center. This position involves performing a wide range of clerical duties that support the daily functions of the center, contributing to the overall efficiency and customer satisfaction. Responsibilities include managing scanning operations to ensure accurate processing of billing documents, handling driver check-in procedures at the Gate Office, cashiering duties such as balancing daily cash reports and preparing deposits, and receptionist tasks including phone coverage and greeting visitors. The position also entails assisting the Linehaul Dispatch team as needed, helping maintain a smooth flow of operations even during times of staff absence.

As a Customer Service Administrator 1, you will interact regularly with both internal team members and external customers, requiring strong communication and customer relations skills. You will be responsible for organizing and directing drivers and visitors on-site, ensuring procedures are followed correctly and efficiently. This role offers a unique opportunity to develop a diverse skill set, including computer proficiency, multitasking in a dynamic environment, and utilizing various office systems such as Microsoft Office applications and multi-line phone systems. The position is best suited for individuals with a background in customer service or office experience, who thrive in a fast-paced setting and take pride in their organizational abilities.

This is a part-time role requiring a commitment of 25 hours per week during the second shift, providing a great balance between work and personal life. The pay range is competitive, between $17.26 and $21.88 per hour, reflecting the responsibilities and skills required for the job. The work is conducted in person, allowing you to be an integral part of the team and directly contribute to the service excellence our company is known for. Overall, this position offers an excellent entry or progression point for those seeking to build a career in customer service administration within a structured and professional environment.