Customer Service Administrative Assistant

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Benefits

Part time schedule

competitive hourly wage

Professional development opportunities

supportive work environment

Employee Discounts

Job Description

The University of Utah Campus Store is a vibrant retail establishment dedicated to serving the diverse needs of the university community. Located on the campus of the University of Utah, this store provides a wide range of products including course materials, technology solutions, branded merchandise, and Starbucks beverages. The Campus Store prides itself on being more than just a retail outlet; it acts as a central hub for students, faculty, staff, alumni, and visitors, enriching the campus experience through exceptional customer service and comprehensive product offerings. The team at the Campus Store embodies values of service, collaboration, accountability, and inclusiveness, striving to create a welcoming environment where everyone feels supported and valued. Working here means being part of a family that is committed to supporting the academic and social life of the university.

The position of Customer Service Administrative Assistant is a crucial role within the Campus Store's Customer Service team. As a part-time position offering 15 to 20 hours per week with the possibility of weekend and late-night shifts, this role pays between $15.00 and $17.00 per hour, depending on experience. This position is responsible for providing comprehensive administrative and operational support to both the Customer Service Manager and the wider Customer Service department. The Assistant will handle routine yet essential tasks such as employee scheduling, managing staff communications, maintaining training documentation, ordering supplies, coordinating signage, and supporting inventory management for the Post Office section within the store.

The role demands exceptional organizational skills and a keen eye for detail, as well as the ability to juggle multiple priorities simultaneously while upholding professionalism and confidentiality at all times. Key responsibilities include maintaining accurate records and files both in electronic and paper formats, preparing administrative documents such as reports and spreadsheets, and assisting with special projects aimed at improving operational efficiency. This position plays an integral part in ensuring day-to-day workflows run smoothly and that the Customer Service team operates at peak effectiveness. Candidates in this role will have the opportunity to gain valuable experience in retail administration and contribute meaningfully to the mission of supporting the University of Utah’s community through stellar customer service and operational excellence.

Job Requirements

Requires little to no related experience
High school diploma or equivalent
Proficiency with Microsoft Office Suite
Strong organizational and multitasking skills
Excellent communication skills
Ability to maintain confidentiality
Availability to work 15-20 hours per week including some weekends or late nights

Job Qualifications

High school diploma or equivalent
Additional education in business, office administration, or a related field is preferred
One year of administrative or office support experience, preferably in a retail or customer service environment
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word
Experience with scheduling software such as When I Work is preferred
Strong organizational, time management, and multitasking skills
Excellent written and verbal communication skills
Ability to work independently while supporting multiple priorities
Strong attention to detail and commitment to accuracy
Experience with inventory records or retail administrative processes is preferred

Job Duties

Provide administrative support to the Customer Service Manager and Customer Service leadership team
Maintain employee training records, onboarding documentation, and departmental files
Prepare reports, spreadsheets, correspondence, and other administrative documents
Coordinate ordering, receiving, and inventory of office and operational supplies
Coordinate the creation, maintenance, and distribution of store signage and operational communications
Support Post Office retail inventory by maintaining inventory records, processing orders, and assisting with inventory accuracy
Maintain organized filing systems and departmental records, both electronic and paper
Answer phones, respond to emails, and direct inquiries to the appropriate department or staff member
Assist with meeting preparation, agendas, and follow-up documentation
Support departmental projects, process improvements, and other administrative initiatives
Maintain confidentiality when handling employee, financial, and operational information
Perform other administrative duties as assigned in support of Customer Service operations