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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
competitive salary
Paid weekly via W2 and direct deposit
Health insurance plans
Dental insurance plans
Vision insurance plans
401K with 4% match retirement savings plan
Job Description
FW Logistics is a reputable logistics service provider known for its ability to balance the scale and personalized attention in supply chain management. Located in Centreville, Illinois, FW Logistics stands out in the logistics industry by offering tailored services that meet the unique needs of their diverse client base. Their team is composed of professionals committed to excellence in the handling, storage, and distribution of goods. The company prides itself on delivering dependable logistic solutions that foster long-term partnerships with customers by helping them streamline operations and improve overall supply chain efficiency. The work culture at FW Logistics is centered... Show More
Job Requirements
- Accountable demonstrating individual accountability, which results in collective success
- Adaptable able to demonstrate flexibility and agility to ensure customer and client needs are met
- Results driven passion to create positive results that maximize sustainable profitability for our future success
- Compassionate able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality
- Intermediate Microsoft Outlook, Word, and Excel skills
- Ability to write reports, business correspondence, and read/interpret documents
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to communicate verbally and in writing effectively
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years in a customer service account management role
- Intermediate Microsoft Outlook, Word, and Excel skills
- Ability to write reports, business correspondence, and read/interpret documents
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to communicate verbally and in writing effectively
Job Duties
- Represent FW Logistics in a courteous and professional manner at all times
- Proactive communications with customers regarding the services delivered by the company
- Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns
- Maintain the data integrity of account information stored in the company warehouse management systems (WMS)
- Ensure accurate order entry and release of the same information to staff as needed
- Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Prompt follow-up to ensure that appropriate changes are made to resolve customer issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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