Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
competitive salary
Paid Weekly
Health Insurance
Dental Insurance
Vision Insurance
401k
401K Matching
Paid Time Off
Life insurance
Job Description
FW Logistics is a well-established logistics service provider known for its ability to manage complex supply chain logistics seamlessly. The company skillfully balances the capacity to handle large-scale logistics needs with the agility to offer personalized, specialized services to its clients. This blend of scale and service ensures that FW Logistics remains a trusted partner for businesses requiring efficient and reliable logistics solutions. Operating with a customer-centric approach, FW Logistics prides itself on maintaining high standards of professionalism and responsiveness, committing to delivering value and excellence in every aspect of its operations. Located at 2601 McCasland Ave. East St Louis, IL, FW Logistics presents a work environment that supports professional growth and collaboration within the logistics and supply chain field.
The company is currently looking to add a Customer Service Account Specialist to its team. This position is pivotal as the daily point of contact for assigned customers, responsible for ensuring that orders, inventory, and all related customer requests are accurately processed and managed in a timely manner. The Customer Service Account Specialist will work extensively with the Warehouse Management System (WMS) to enter and manage orders, communicate status updates, and proactively address any issues that arise before they escalate. Attention to detail and exceptional organizational skills are essential for success in this role, as maintaining accurate customer data and tracking interactions plays a critical part in keeping operations smooth and efficient. The specialist serves as the linchpin between the client and operational teams, ensuring that customers' needs are met consistently and that no critical information or task is overlooked.
Working Monday through Friday from 7:00 AM to 3:30 PM, this full-time, in-person role offers a competitive hourly wage of $18.00. The position requires a dedicated professional who is accountable, adaptable, results-driven, and compassionate—someone who takes ownership of their responsibilities, adapts to the evolving needs of customers, strives for positive outcomes, and is committed to enhancing customer satisfaction through continuous process improvement. The role demands competency in Microsoft Outlook, Word, and Excel, alongside strong oral and written communication skills to effectively convey information, prepare reports, and respond to inquiries from managers, colleagues, and clients. Practical problem-solving abilities are also a must, especially in less standardized situations where insight and initiative are needed to identify and implement solutions.
In addition to managing customer correspondence and transactions, the Customer Service Account Specialist is responsible for maintaining data integrity within the company’s systems, verifying and validating customer information, and following up diligently to resolve issues promptly. The role involves some physical requirements typical to office environments, such as sitting for extended periods, occasional walking, use of office equipment, and sometimes lifting up to 25 pounds. Though based primarily in a shared office space with manageable room temperatures and traditional equipment, the position also requires some exposure to the warehouse environment, where temperatures may fluctuate due to weather conditions.
This opportunity offers a stable and engaging career path within the logistics sector, backed by a reputable company that values its employees and customers alike. FW Logistics supports a positive working environment enriched with competitive benefits including health, dental, and vision insurance plans, a 401(k) retirement savings plan with company matching, and paid time off. Those joining the team will benefit from a structured schedule, a well-defined role, and the chance to contribute to the smooth operation of a respected logistics provider. If you are organized, detail-oriented, and eager to provide top-notch customer service within an essential logistics framework, FW Logistics offers a fulfilling and rewarding position as a Customer Service Account Specialist.
The company is currently looking to add a Customer Service Account Specialist to its team. This position is pivotal as the daily point of contact for assigned customers, responsible for ensuring that orders, inventory, and all related customer requests are accurately processed and managed in a timely manner. The Customer Service Account Specialist will work extensively with the Warehouse Management System (WMS) to enter and manage orders, communicate status updates, and proactively address any issues that arise before they escalate. Attention to detail and exceptional organizational skills are essential for success in this role, as maintaining accurate customer data and tracking interactions plays a critical part in keeping operations smooth and efficient. The specialist serves as the linchpin between the client and operational teams, ensuring that customers' needs are met consistently and that no critical information or task is overlooked.
Working Monday through Friday from 7:00 AM to 3:30 PM, this full-time, in-person role offers a competitive hourly wage of $18.00. The position requires a dedicated professional who is accountable, adaptable, results-driven, and compassionate—someone who takes ownership of their responsibilities, adapts to the evolving needs of customers, strives for positive outcomes, and is committed to enhancing customer satisfaction through continuous process improvement. The role demands competency in Microsoft Outlook, Word, and Excel, alongside strong oral and written communication skills to effectively convey information, prepare reports, and respond to inquiries from managers, colleagues, and clients. Practical problem-solving abilities are also a must, especially in less standardized situations where insight and initiative are needed to identify and implement solutions.
In addition to managing customer correspondence and transactions, the Customer Service Account Specialist is responsible for maintaining data integrity within the company’s systems, verifying and validating customer information, and following up diligently to resolve issues promptly. The role involves some physical requirements typical to office environments, such as sitting for extended periods, occasional walking, use of office equipment, and sometimes lifting up to 25 pounds. Though based primarily in a shared office space with manageable room temperatures and traditional equipment, the position also requires some exposure to the warehouse environment, where temperatures may fluctuate due to weather conditions.
This opportunity offers a stable and engaging career path within the logistics sector, backed by a reputable company that values its employees and customers alike. FW Logistics supports a positive working environment enriched with competitive benefits including health, dental, and vision insurance plans, a 401(k) retirement savings plan with company matching, and paid time off. Those joining the team will benefit from a structured schedule, a well-defined role, and the chance to contribute to the smooth operation of a respected logistics provider. If you are organized, detail-oriented, and eager to provide top-notch customer service within an essential logistics framework, FW Logistics offers a fulfilling and rewarding position as a Customer Service Account Specialist.
Job Requirements
- accountable demonstrating individual accountability, which results in collective success
- willing to do what needs to be done without adopting a 'that's not my job' attitude
- adaptable able to demonstrate flexibility and agility to ensure customer and client needs are met
- results driven with a passion to create positive results that maximize sustainable profitability for future success
- compassionate able to base work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality
- intermediate Microsoft Outlook, Word, and Excel skills
- ability to write reports, business correspondence, and read/interpret documents
- ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- ability to communicate verbally and in writing effectively
Job Qualifications
- minimum high school diploma or equivalent
- two years in a customer service account management role
- intermediate Microsoft Outlook, Word, and Excel skills
- ability to write reports, business correspondence, and read/interpret documents
- ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- ability to communicate verbally and in writing effectively
Job Duties
- represent FW Logistics in a courteous and professional manner at all times
- proactive communications with customers regarding the services delivered by the company
- communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns
- maintain the data integrity of account information stored in the company warehouse management systems (WMS)
- ensure accurate order entry and release of the same information to staff as needed
- maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- prompt follow-up to ensure that appropriate changes are made to resolve customer issues
- contact customers to respond to inquiries or to notify them of their order status or any adjustments
- verify the accuracy and completeness of information that appears questionable
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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