KFC logo

Customer Service

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Training and development opportunities
flexible schedule
Retirement Plan

Job Description

KFC Corporation, known globally for its iconic fried chicken and commitment to quality and customer satisfaction, operates a network of both corporate and franchised restaurant locations. Founded in 1930 by Colonel Harland Sanders, KFC has grown into a leading quick-service restaurant chain, recognized worldwide for its secret recipe and signature dishes. The company places a strong emphasis on creating a welcoming and family-friendly restaurant environment, fostering a positive team culture, and delivering exceptional guest experiences. With locations throughout the United States and around the globe, KFC continues to innovate within the fast-food industry while maintaining a commitment to community involvement and employee development.

This position is for a Team Member within a KFC restaurant located at 300 S Kiwanis Ave, Sioux Falls, SD. As a Team Member, you play a critical role in shaping the guest experience, ensuring every customer receives accurate orders quickly and enjoys a warm, friendly, and clean environment during their visit. This role is essential in bringing the KFC brand to life on a daily basis through direct interaction with guests and team collaboration. Employees joining the KFC family benefit from thorough training programs designed to equip them with the skills needed for success, along with opportunities for continuous learning and career growth within the organization.

The Team Member position is typically classified as an hourly, part-time or full-time role within the restaurant team. While the pay range for this job is not specified, KFC is dedicated to competitive compensation aligned with industry standards. Responsibilities include preparing food orders accurately and efficiently, maintaining high standards of cleanliness and sanitation, and engaging guests with positive and enthusiastic customer service. Working at KFC means embracing a fast-paced environment that requires flexibility, teamwork, and a commitment to safety around cooking equipment and food handling procedures.

Successful candidates should be prepared to contribute to a collaborative work environment that feels like a family, where respect and support for one another are paramount. The position demands standing for extended periods, some heavy lifting of up to 50 pounds, and the ability to hear equipment alarms to maintain a safe workplace. Additionally, cash handling duties, menu reading, and manual dexterity are important components of daily tasks. KFC is committed to equal employment opportunity and provides accommodations during the application process for those with disabilities. Working at KFC offers more than just a job; it offers a chance to build lasting skills, meet diverse people, and grow within a reputable global brand.

Job Requirements

  • High school diploma or equivalent preferred
  • ability to stand for extended periods
  • ability to lift 25-50 pounds
  • strong communication skills
  • punctual attendance and flexible work hours
  • ability to handle cash
  • capable of maintaining confidentiality of company procedures
  • ability to work in confined spaces
  • hearing in normal range
  • manual dexterity for food packing and cleaning

Job Qualifications

  • High school diploma or equivalent preferred
  • prior customer service experience is a plus
  • strong communication and interpersonal skills
  • ability to work well in a team environment
  • basic math skills for cash handling
  • ability to stand for extended periods
  • physical ability to perform lifting up to 50 pounds
  • attention to detail and commitment to food safety

Job Duties

  • Make and prepare guest orders with accuracy and efficiency
  • provide a top-notch guest experience that includes friendly interactions, hot and fresh meals and a commitment to cleanliness
  • contribute to the overall positive and collaborative family environment
  • maintain safety around high temperature equipment, boiling water and hot shortening
  • handle cash and count money as required
  • read menus, manuals and training aids
  • pack food containers and clean with manual dexterity

Job Criteria

Experience

Entry Level (1-2 years)


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