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KFC logo

Customer Service

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
flexible scheduling
Career development opportunities
employee recognition programs

Job Description

KFC, also known as Kentucky Fried Chicken, is one of the world’s most renowned fast-food restaurant chains specializing in fried chicken. Established with a commitment to quality, KFC has become a leader in the quick-service restaurant industry, known for its signature blend of herbs and spices and its dedication to providing customers with a memorable dining experience. Operating across multiple countries, KFC emphasizes high standards in food preparation, customer service, and restaurant cleanliness while maintaining a friendly and efficient environment. With a global brand reputation, KFC continually innovates its menu and services to meet customer expectations, making it an exciting... Show More

Job Requirements

  • Ability to greet guests warmly and maintain a positive attitude
  • capability to handle multiple tasks and work under pressure
  • adherence to company policies including uniform standards and no cellphone use during shifts
  • attention to detail in food preparation and order accuracy
  • willingness to learn and be cross-trained in multiple roles
  • reliability in attendance and punctuality
  • physical ability to stand for extended periods and perform cleaning tasks

Job Qualifications

  • High school diploma or equivalent
  • previous experience in food service or customer service preferred
  • strong communication and interpersonal skills
  • ability to work in a fast-paced environment
  • commitment to maintaining food safety and hygiene standards
  • ability to follow instructions and work as part of a team
  • basic math skills for order processing
  • flexible schedule to work various shifts including weekends and holidays

Job Duties

  • Greet guests with a positive attitude and friendly demeanor
  • take accurate orders, process payments, and ensure prompt service
  • deliver food that meets KFC’s quality and freshness standards
  • maintain a professional appearance and follow uniform standards
  • prepare and assemble food according to KFC standards and procedures
  • follow all holding times, portion controls, and product rotation standards
  • ensure proper use of equipment and report maintenance needs
  • follow handwashing and sanitation procedures at all times
  • maintain clean work areas including lobby, kitchen, restrooms, and exterior
  • complete cleaning tasks and checklists as assigned by the Shift Supervisor
  • follow waste management and recycling procedures
  • work collaboratively with team members to meet shift goals
  • communicate effectively with supervisors and managers
  • support other areas of the restaurant as needed
  • greet every guest warmly within 5 seconds of entering
  • use polite, positive phrases with guests
  • take accurate orders quickly and confirm them clearly
  • maintain professionalism and calm attitude during busy times
  • ensure every order meets quality and accuracy standards
  • offer guests value items or upgrades using suggestive selling
  • thank guests sincerely and invite them back

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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