KFC logo

Customer Service

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

Paid Time Off
employee discount
flexible schedule
Training and Development
Career advancement opportunities
health insurance options
Team-oriented environment

Job Description

KFC Corporation, a globally recognized leader in the quick-service restaurant industry, is renowned for its distinctive fried chicken and exceptional customer service. Established over 80 years ago, KFC has expanded its footprint to thousands of locations worldwide, including corporate and franchised outlets. Dedicated to delivering high-quality food and a welcoming dining experience, KFC thrives on innovation while maintaining its rich heritage of flavors and community involvement. Located at 451 Foxon Blvd, New Haven, CT, this KFC location embodies the brand's commitment to excellence and community engagement. Known for its vibrant team culture and focus on guest satisfaction, KFC fosters a work environment that values collaboration, diversity, and personal growth. Whether it's a bustling lunch rush or a calm dinner service, the team works in harmony to ensure every guest leaves satisfied and eager to return. The employment opportunity at KFC is a part-time or full-time position in the Team Member career area that offers a unique chance to be part of a dynamic team dedicated to serving guests efficiently and with genuine care. KFC offers competitive wages, although specific salary details are handled by franchise locations and may vary. This Team Member role focuses on delivering excellent customer service, maintaining food quality and safety, and contributing to a positive work environment. The position involves managing guest orders from start to finish, ensuring accuracy while promoting new menu items to enhance the dining experience. Team Members at this KFC location are responsible for creating a friendly atmosphere, handling guest interactions with professionalism, and working seamlessly alongside colleagues to maintain operational flow. A key aspect of this role is to uphold high standards of cleanliness and food safety, ensuring every meal served meets KFC’s rigorous quality guidelines. Additionally, Team Members receive training and support to develop their skills in areas such as communication, teamwork, and problem-solving. This role is ideal for individuals seeking to gain valuable experience in customer service within the fast-paced food industry. KFC Corporation is an Equal Opportunity Employer committed to fostering an inclusive workplace. All applicants are considered without regard to race, gender, age, national origin, color, religion, disability, or military status. Employment may be contingent upon background checks and verification of eligibility. Working with KFC offers the chance to grow with one of the most respected names in fast food, to be part of a dedicated team, and to contribute to a brand that values its people and its customers alike.

Job Requirements

  • High school diploma or equivalent preferred
  • ability to stand for extended periods
  • availability to work flexible shifts including weekends and holidays
  • ability to communicate clearly with guests and team members
  • physical ability to perform duties including lifting and standing
  • willingness to adhere to all food safety and cleanliness standards

Job Qualifications

  • Previous experience in customer service is advantageous but not required
  • excellent communication and interpersonal skills
  • ability to work efficiently in a team-oriented environment
  • commitment to maintaining high standards of cleanliness and food safety

Job Duties

  • Take and prepare guest orders accurately
  • provide friendly guest interactions
  • maintain cleanliness in the restaurant
  • serve hot and fresh meals
  • collaborate effectively with team members
  • maintain fast and efficient service times
  • suggest menu items or promotions to guests
  • handle customer complaints professionally

Job Criteria

Experience

Entry Level (1-2 years)


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