KFC logo

Customer Service

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive hourly wage
Employee Discounts
flexible scheduling
Training and development opportunities
Career advancement potential
Health Insurance
Paid Time Off

Job Description

KFC Corporation is a globally recognized fast-food restaurant chain known for its delicious fried chicken and commitment to quality and customer satisfaction. Founded in 1952, KFC has expanded its presence worldwide and continues to be a leader in the quick-service restaurant industry. This particular job opportunity is located at the 40702 California Oaks in Murrieta, California, offering a dynamic work environment within a team-focused setting. KFC's brand is synonymous with hospitality, providing guests with friendly service and tasty food in a clean and welcoming atmosphere.

The role of Team Member at KFC is essential in delivering the iconic KFC brand experience to guests. This position involves multiple responsibilities that include excellent guest service, food preparation, maintaining cleanliness, and adhering to company policies and standards. Team Members at this location are cross-trained to perform roles such as Front Counter, Drive-Thru, and Cook, allowing for a versatile and engaging work experience. With a starting wage of $20 per hour, this hourly position offers a competitive salary within the quick-service industry.

As a Team Member, your duties will center around providing exceptional customer service by greeting guests warmly, taking orders accurately, and ensuring timely delivery of food that meets KFC's quality standards. The role requires a commitment to maintaining a professional appearance and compliance with uniform standards, reflecting the company’s high standards. The job also emphasizes food safety, requiring strict adherence to preparation protocols, sanitation, and proper use of kitchen equipment to guarantee food quality and safety.

Additionally, maintaining cleanliness throughout the restaurant—from the lobby and kitchen to restrooms and exterior areas—is a key responsibility. Team Members follow cleaning schedules and waste management procedures to ensure the restaurant environment is safe and pleasant for guests and staff alike. Effective teamwork and communication are also critical aspects of the role, working collaboratively with fellow employees and management to achieve shift goals and provide smooth restaurant operations.

Another important element of the role includes proactive upselling, where Team Members suggest value items or meal upgrades to guests, contributing to the restaurant’s overall performance. The ability to maintain a calm and professional demeanor during busy periods and consistently meet KFC’s guest service standards is essential.

KFC is an Equal Opportunity Employer committed to diversity and inclusion, welcoming applicants regardless of race, gender, age, national origin, or other protected classes. Employment may be contingent on background checks and proof of eligibility. Opportunities are available at corporate and franchised locations, with franchisees operating as independent employers. Joining KFC as a Team Member offers an exciting chance to be part of a world-famous brand, develop important skills in food service and customer relations, and contribute to a positive dining experience for guests.

Job Requirements

  • Must be at least 16 years of age
  • ability to stand for long periods
  • availability to work flexible hours including weekends and holidays
  • ability to follow company policies including uniform and appearance standards
  • compliance with food safety and sanitation regulations
  • ability to work as part of a team
  • must pass a background check and provide proof of employment eligibility

Job Qualifications

  • High school diploma or equivalent preferred
  • prior experience in customer service or food service is an asset
  • ability to work in a fast-paced environment
  • strong communication and interpersonal skills
  • willingness to learn and be cross-trained in multiple restaurant areas
  • ability to maintain professionalism and positive attitude
  • basic math skills for handling cash and processing payments

Job Duties

  • Greet guests with a positive attitude and friendly demeanor
  • take accurate orders, process payments, and ensure prompt service
  • deliver food that meets KFC's quality and freshness standards
  • maintain a professional appearance and follow uniform standards
  • prepare and assemble food according to KFC standards and procedures
  • follow all holding times, portion controls, and product rotation standards
  • ensure proper use of equipment and report maintenance needs
  • follow handwashing and sanitation procedures at all times
  • maintain clean work areas including lobby, kitchen, restrooms, and exterior
  • complete cleaning tasks and checklists as assigned by the Shift Supervisor
  • follow waste management and recycling procedures
  • work collaboratively with team members to meet shift goals
  • communicate effectively with supervisors and managers
  • support other areas of the restaurant as needed

Job Criteria

Experience

Entry Level (1-2 years)


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