KFC logo

Customer Service

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedules
Training and development opportunities

Job Description

KFC Corporation, a globally recognized fast-food restaurant brand, is renowned for its signature fried chicken and commitment to quality and customer satisfaction. With thousands of locations worldwide, KFC focuses on delivering delicious meals paired with friendly service in a clean and welcoming environment. The brand emphasizes a family-oriented culture where team members play a crucial role in creating positive guest experiences and driving business success. Established as a leader in the quick-service restaurant industry, KFC is dedicated to nurturing employee growth through comprehensive training and continuous learning opportunities. As part of the larger Yum! Brands family, KFC maintains a strong presence in the fast-food market and offers a range of roles to individuals interested in hospitality and customer service careers. This particular position is based at one of KFC’s franchised locations in Visalia, California, situated at 1699 E. Noble Ave. The location provides a vibrant community setting where team members contribute directly to the local customer experience. Employment is offered in a team member capacity focused on customer service within the restaurant.

The Team Member (Customer Service) role at KFC involves engaging actively with guests to provide a welcoming, efficient, and enjoyable dining experience. The position requires preparing and making guest orders with accuracy and efficiency, ensuring meals are served hot and fresh while maintaining rigorous cleanliness standards within the restaurant. Team members are part of a collaborative environment, fostering a positive and supportive culture often described as a 'KFC Family.' Success in this role demands flexibility in work hours, punctual attendance, and the ability to maintain enthusiasm even during busy periods. Physical demands include the capability to perform some heavy lifting (ranging from 25 to 50 pounds), extended periods of standing, and maintaining safety around kitchen equipment such as high-temperature appliances and hot shortening. Additional requirements include handling cash transactions, reading menus and training materials, and working safely within confined spaces. Confidentiality of company operations and procedures is also a critical component, reflecting KFC’s commitment to integrity and operational excellence.

This job opening was posted on January 26, 2026, emphasizing the immediate need for team members who can contribute positively to the guest experience. While specific salary details are not provided, the establishment offers thorough training and learning opportunities aimed at personal and professional development within the fast-food industry. KFC values diversity and inclusion and is an Equal Opportunity Employer, welcoming applicants from all backgrounds. Reasonable accommodations in the hiring process are available for individuals with disabilities to ensure fair access to employment opportunities. Candidates joining the team can expect a dynamic work environment where their contributions directly impact the satisfaction and loyalty of KFC’s customers. This is an excellent position for individuals seeking entry-level roles in food service with opportunities for advancement and career growth within a supportive company culture.

Job Requirements

  • Must be at least 16 years old
  • Flexible work hours and punctual attendance
  • Ability to lift 25 to 50 pounds
  • Capability to stand for extended periods
  • Hearing in normal range to respond to auditory alarms
  • Ability to maintain confidentiality of company procedures
  • Willingness to work in somewhat confined spaces
  • Must be able to read and comprehend training materials

Job Qualifications

  • High school diploma or equivalent
  • Prior customer service experience preferred but not required
  • Ability to maintain a friendly and enthusiastic demeanor with guests
  • Basic math skills for handling cash transactions
  • Effective communication skills
  • Ability to follow safety protocols and operating procedures
  • Capability to perform physical tasks such as lifting and standing for extended periods

Job Duties

  • Make and prepare guest orders with accuracy and efficiency
  • Provide a top-notch guest experience that includes friendly interactions, hot and fresh meals and a commitment to cleanliness
  • Contribute to the overall positive and collaborative family environment
  • Handle cash transactions and count cash accurately when required
  • Maintain safety around high temperature equipment, boiling water and hot shortening
  • Read menus, manuals and training aids to perform job duties effectively
  • Work collaboratively with coworkers in somewhat confined spaces

Job Criteria

Experience

Entry Level (1-2 years)


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