Customer Service

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $21.76

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

weekly pay

comprehensive benefits

hands-on training

opportunities for growth

Collaborative environment

Job Description

This opportunity is offered by a reputable organization located in Norfolk, Virginia, specializing in customer account management services. The company is known for its commitment to delivering exceptional customer service and fostering a supportive work environment for its staff. As a full-time, onsite position, this role is designed for those who thrive in dynamic, team-oriented settings and are eager to contribute to the continuous improvement of customer experiences. The company values dedication and reliability, offering a competitive pay rate of $21.76 per hour along with comprehensive benefits and weekly direct deposits to support financial wellbeing.

The role of Customer Serv... Show More

Job Requirements

high school diploma or GED
3+ years of call center experience customer service-focused not collections
strong analytical and critical thinking skills
ability to navigate multiple systems and perform account/work order research
flexible to work extended hours weekends and holidays as needed

Job Qualifications

high school diploma or GED
3+ years of call center experience customer service-focused not collections
strong analytical and critical thinking skills
ability to navigate multiple systems and perform account/work order research
bilingual candidates are a plus

Job Duties

assist customers with a wide range of inquiries including billing questions and service issues
perform billing reconciliation and analyze data to resolve customer concerns
provide clear detailed explanations of electric rates and account information
support customers through professional communication and problem-solving
maintain accuracy and efficiency while managing multiple systems and screens

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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