Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $53,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Base pay plus uncapped performance-based sales incentives
Fast-paced, results-driven team environment
Opportunities for career advancement
Professional development and training programs
supportive team culture
competitive compensation
Customer relationship building experience
Job Description
DriveTime is a leading automotive retailer specializing in used vehicle sales and financing solutions. Known for its commitment to customer satisfaction and innovative approach, DriveTime operates numerous dealership locations across the country, aiming to provide quality vehicles with flexible financing options tailored to each individual customer. As part of the automotive retail industry, DriveTime positions itself not only as a car dealership but as a customer-first organization dedicated to delivering exceptional and memorable buying experiences. The company culture emphasizes teamwork, integrity, and continuous growth, making it an ideal workplace for professionals seeking a rewarding career in sales and customer service within the automotive sector.
The Customer Experience Guide role at DriveTime is a dynamic and pivotal position central to the dealership's success. This role transcends the traditional sales position by focusing heavily on cultivating relationships and guiding customers through a comprehensive sales journey. In this capacity, you will be responsible for not just meeting but exceeding sales targets by delivering an iconic customer experience that fosters loyalty and repeats business. From the initial prospecting calls to scheduling appointments and leading in-store and virtual vehicle presentations, the Customer Experience Guide ensures every interaction adds value and moves the customer closer to a purchase decision. This includes taking full ownership of the sales cycle, executing precise administrative tasks such as Documentation, financing, and cash handling, and collaborating closely with team members to uphold DriveTime's high operational standards.
This position typically operates in a fast-paced, results-driven environment where proactive engagement and strong communication skills are essential. Customer Experience Guides at DriveTime are integral to creating a welcoming and trustworthy atmosphere that encourages buyers to return and recommend the dealership. Additionally, this role offers professional development opportunities through a structured learn-and-earn progression program across multiple levels of responsibility, including sales, operations, inventory management, and dealership leadership. This career path is designed to reward performance with uncapped, performance-based incentives alongside a competitive base salary. If you thrive in a goal-oriented environment and have a passion for delivering outstanding customer service in the automotive industry, the Customer Experience Guide role at DriveTime presents an excellent opportunity to advance your career while making a tangible impact on dealership success.
The Customer Experience Guide role at DriveTime is a dynamic and pivotal position central to the dealership's success. This role transcends the traditional sales position by focusing heavily on cultivating relationships and guiding customers through a comprehensive sales journey. In this capacity, you will be responsible for not just meeting but exceeding sales targets by delivering an iconic customer experience that fosters loyalty and repeats business. From the initial prospecting calls to scheduling appointments and leading in-store and virtual vehicle presentations, the Customer Experience Guide ensures every interaction adds value and moves the customer closer to a purchase decision. This includes taking full ownership of the sales cycle, executing precise administrative tasks such as Documentation, financing, and cash handling, and collaborating closely with team members to uphold DriveTime's high operational standards.
This position typically operates in a fast-paced, results-driven environment where proactive engagement and strong communication skills are essential. Customer Experience Guides at DriveTime are integral to creating a welcoming and trustworthy atmosphere that encourages buyers to return and recommend the dealership. Additionally, this role offers professional development opportunities through a structured learn-and-earn progression program across multiple levels of responsibility, including sales, operations, inventory management, and dealership leadership. This career path is designed to reward performance with uncapped, performance-based incentives alongside a competitive base salary. If you thrive in a goal-oriented environment and have a passion for delivering outstanding customer service in the automotive industry, the Customer Experience Guide role at DriveTime presents an excellent opportunity to advance your career while making a tangible impact on dealership success.
Job Requirements
- High school diploma or GED required
- 3+ years of related work experience such as customer service, sales, or retail industry
- Valid driver’s license and acceptable driving record for the previous 3 years
- Must be at least 18 years of age
- Ability to pass a drug test and a background check
Job Qualifications
- High school diploma or GED required
- Associates or bachelors preferred or equivalent experience
- 3+ years of related work experience such as customer service, sales, or retail industry
- Valid driver’s license and acceptable driving record for the previous 3 years
- Ability to pass a drug test and a background check
- Strong sales competencies including negotiation, customer experience, and core selling skills
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with team members and management
- Experience with dealership inventory management and sales processes preferred
Job Duties
- Prospect daily to build a strong pipeline and drive traffic to the dealership
- Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back
- Take ownership of the entire sales cycle—from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion
- Confidently present vehicles, highlight features, and match customers with the right solution to close the sale
- Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards
- Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments
- Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving
- Support dealership operations, including opening and closing responsibilities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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