Customer Relations Specialist (Hybird)

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $37,832.08 - $44,560.31

Benefits

401(k) matching

Dental Insurance

Paid Time Off

Parental leave

Medical and Prescription Coverage

vision coverage

flexible spending accounts

Life insurance

Short- and long-term disability

Business Travel Accident insurance

Voluntary accident and critical illness insurance

Employee assistance program

Paid vacation time

Paid sick time

Paid parental leave

13 paid company holidays

Tuition Reimbursement Program

Financial wellness benefit

employee recognition programs

Employee Resource Groups

Charitable or educational matching gift program

Employee Referral Bonus Program

Job Description

Velcro USA Inc. is a leading global manufacturer specializing in innovative fastening solutions that are used across various industries such as healthcare, transportation, consumer products, and more. With decades of experience and a commitment to quality, sustainability, and innovation, Velcro USA Inc. has established itself as a trusted partner to businesses worldwide. The company is dedicated to fostering a workplace where employees feel valued, supported, and empowered to grow both personally and professionally. By emphasizing safety, inclusivity, and continuous development, Velcro USA Inc. ensures a positive environment that promotes employee well-being and career advancement.

We are currently seeking a ... Show More

Job Requirements

High school diploma or equivalent
Minimum of 3 years customer service experience
Ability to work in person at the office on Tuesday and Wednesday
Strong communication and interpersonal skills
Proficiency in English
Multilingual skills are highly encouraged
Ability to handle cash transactions accurately
Experience with computerized record-keeping systems
Availability to work day shifts
Commitment to uphold company safety protocols

Job Qualifications

Proficiency in English
multilingual abilities are a plus
Strong communication skills, both verbal and written
Experience in office environments or call center settings is preferred
Ability to type efficiently and accurately while managing multiple tasks
Familiarity with client services principles and practices
Excellent phone etiquette and interpersonal skills
Strong organizational skills with attention to detail
Ability to work independently as well as part of a team

Job Duties

Respond promptly and professionally to customer inquiries via phone, email, or in-person
Provide accurate information regarding products and services to clients
Assist customers with order processing, returns, and exchanges
Handle cash transactions and maintain accurate cash handling procedures
Document customer interactions and maintain organized records in our computerized system
Collaborate with team members to resolve customer issues efficiently
Uphold high standards of phone etiquette while communicating with clients
Identify opportunities for improving customer service processes

Job Location

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