Customer Relations Representative

Baker Commodities, Inc. is a well-established and privately owned rendering company with over 80 years of industry experience. The company operates manufacturing facilities strategically located across the United States, providing quality products and services on a worldwide scale. Baker Commodities has built its reputation through its focus on innovation, quality, service, and integrity, which has made it one of the premier companies in the rendering industry. The company’s success heavily relies on the dedication and expertise of its employees, who uphold high standards to ensure customer satisfaction and operational excellence. Operating primarily in the meat, fish, food processing, and restaurant industries, Baker Commodities delivers essential services like grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps with a strong commitment to safety and efficiency.

This role entails a critical position responsible for safely and effectively procuring new business while maintaining and nurturing the existing customer base. It requires frequent interaction with customers and stakeholders from various sectors including business owners, officers, and regulatory city or county inspectors involved in law enforcement related to the company's services. The ideal candidate will spend 75-90 percent of their time in the field visiting new and existing customers to ensure service satisfaction and explore new business opportunities. Responsibilities include communicating regularly with customers to assess their needs, performing cold calls and meetings in coordination with management, managing customer setups in the company's routing system, and providing daily operational reports to the general manager and procurement operations manager.

The role demands strong communication skills, both oral and written, and the ability to work independently under minimal supervision. It involves handling complex customer relationships and requires a professional, ethical approach in all business dealings. Candidates should be prepared to travel locally up to 90 percent, work with Microsoft Office tools such as Outlook, Excel, and Word, and manage a variety of documentation. Physical demands include frequent traveling to client sites, moving materials weighing up to 40 pounds, and spending time in stationary positions in office settings. The company values punctuality and regular attendance as essential components of smooth operations. This full-time position offers a competitive salary of $65,000 per year and comprehensive benefits including medical, dental, vision coverage, 401(k) with employer contribution, paid holidays, vacation and sick time, life insurance, disability coverage, and pet insurance, reflecting Baker Commodities’ commitment to supporting its workforce fully.