Baker Commodities Inc logo

Customer Relations Representative

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible spending accounts

Job Description

Baker Commodities Inc. is a well-established, privately owned company with over 80 years of experience in the rendering and related industries. The company operates manufacturing facilities strategically located across the United States and is known for providing quality products and services worldwide. Baker Commodities has built its reputation through a strong commitment to quality, service, innovation, and integrity. This dedication has enabled the company to emerge as one of the world’s premier rendering companies. With a workforce that emphasizes excellence, Baker Commodities continues to grow and maintain its leadership in the market.

This position is focused on the procurement and maintenance of business relationships within the restaurant, meat, fish, and food processing industries. The role involves both acquiring new customers and ensuring the satisfaction and retention of existing accounts. The incumbent will be responsible for soliciting business related to hard materials, grease trap services, used cooking oil collection, and the repair and maintenance of drains and grease traps. The position requires frequent communication with clients to assess their service needs, resolve concerns, and propose additional solutions to enhance customer satisfaction.

The role demands an individual who can effectively manage customer relationships through ongoing communication, clear oral and written skills, and the ability to work collaboratively with different levels of personnel, including company management, division staff, and even city or county inspectors. A significant portion of the workday—approximately 75 to 90 percent—will involve fieldwork, including visiting customer sites, conducting cold calls in designated areas, and meeting with former clients to regain canceled accounts.

Additionally, the position involves administrative tasks such as preparing customer setup sheets, entering new data into routing systems, and providing daily reports to management. The successful candidate must demonstrate professionalism and ethical behavior, adhere to company procedures, and ensure punctuality and regular attendance as critical factors for the smooth operation of business. The candidate should also be adaptable and open to performing other duties as assigned, which may evolve to meet changing business needs.

Overall, this role offers an opportunity to be part of a dynamic team that delivers essential services to a variety of industries while fostering strong customer relationships and contributing to the financial growth of Baker Commodities Inc. The environment supports growth, teamwork, and results-driven performance while aligning with the company’s core values of integrity and service excellence.

Job Requirements

  • High school diploma
  • 3 to 5 years experience in the restaurant or food industry
  • valid driver’s license with an acceptable MVR
  • ability to work independently
  • proficient in Microsoft Office including Outlook, Excel and Word
  • ability to travel locally up to 90%
  • ability to lift materials or documents up to 40 lb
  • capacity to communicate effectively in person, telephonically and via electronic devices
  • ability to operate office productivity machinery
  • ability to maintain regular attendance and punctuality

Job Qualifications

  • High school diploma
  • 3 to 5 years experience and contacts in the restaurant or food industry
  • ability to work independently
  • proficient in Microsoft Office including Outlook, Excel, and Word
  • valid driver’s license with an acceptable driving record
  • effective oral and written communication skills
  • strong interpersonal skills
  • ability to handle physical demands of the job

Job Duties

  • Solicit new business and maintain existing customer base
  • communicate regularly with customers to ensure satisfaction and identify additional service needs
  • meet with canceled accounts to understand reasons for cancellation and attempt to reinstate services
  • schedule meetings and conduct cold calls as directed by management
  • prepare customer setup sheets and enter information into routing systems
  • provide daily reports to the Division General Manager and Procurement Operations Manager
  • follow up on stops with no material picked up to determine causes and necessary actions
  • interact professionally and ethically with customers and company personnel
  • adhere to company procedures and maintain punctuality and attendance
  • perform additional duties as needed to support business operations

Job Criteria

Experience

Mid Level (3-7 years)


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