Customer Relations Associate

Servco Lexus Honolulu Pre-Owned is a reputable dealership under the Servco umbrella, dedicated to providing outstanding vehicle services and support in the Hawaiian market. Servco, with a global presence from Australia to California and a strong footprint in Hawaii, employs over 2,000 individuals committed to their core values of Respect, Service, Teamwork, and Innovation. For over a century, Servco has built its legacy on superior customer service, creating meaningful experiences for both their customers and team members. Operating as part of the larger Servco family, Servco Lexus Honolulu Pre-Owned prides itself on excellent customer care, a professional showroom environment, and seamless service experiences.

The role of a part-time Customer Relations Associate at Servco Lexus Honolulu Pre-Owned is essential to the overall customer experience. This position requires an individual who excels at creating a warm, friendly, and professional atmosphere by greeting all walk-in customers and making them feel comfortable as soon as they enter the dealership. The Customer Relations Associate is the face of the dealership, responsible for welcoming guests, handling inquiries, and accurately documenting daily activities related to customer interactions and dealership operations.

This role involves a variety of duties such as reviewing the dealership calendar to stay informed about appointments and deliveries, generating floor activity reports, and maintaining accurate logs of customer visits and floor traffic. The Associate also handles incoming phone calls, directs them appropriately, and ensures that the showroom and work areas uphold a high standard of professional appearance. The work schedule is part-time, focusing on Saturdays and occasional weekdays, with a pay range from $15.55 to $19.36 per hour.

Ideal candidates will be skilled in customer service, proficient in Microsoft Excel, and capable of typing at least 35 words per minute. Additionally, excellent verbal and written communication skills are essential, as is maintaining a professional demeanor and appearance at all times. Through this position, Servco Lexus Honolulu Pre-Owned seeks to continue its long-standing tradition of excellence, empowering individuals by delivering an impeccable customer experience within a supportive and team-oriented environment.