Customer Relations Associate

Servco Leeward is part of Servco Pacific Inc., a reputable automotive and mobility solutions company dedicated to providing exceptional service and innovative transportation options. With a presence spanning from Australia to California and Hawaii, Servco is known for its commitment to core values including Respect, Service, Teamwork, and Innovation. The company has over 2,000 employees who work together to create meaningful experiences for customers. Servco's rich history of over 100 years signifies its dedication to superior customer and team member service, making it a well-established and trusted name in the automotive industry. Servco Leeward specifically offers automotive sales and services, aiming to enhance customer satisfaction and provide a seamless dealership experience.

The part-time Customer Relations Associate role at Servco Leeward is crucial in shaping the first impression customers receive upon entering the dealership. This position involves greeting walk-in customers warmly and professionally, ensuring they feel welcomed and valued. The associate is responsible for creating a friendly and approachable environment that supports the dealership's customer service excellence. Beyond greeting customers, the role requires managing daily dealership calendars to keep track of scheduled appointments and vehicle deliveries, generating activity reports to monitor floor operations effectively, and accurately documenting customer information and vehicle details such as mileage.

This role involves handling incoming phone calls, directing calls or passing messages to the relevant personnel, and maintaining the appearance of the showroom and work area, reflecting the professional image of Servco. The Customer Relations Associate must be able to work a flexible part-time schedule, with specific days and hours to be determined. The position offers a competitive hourly wage ranging from $15.55 to $19.36, aligning with the company's focus on rewarding dedication and quality service. This opportunity suits individuals with a passion for customer service, strong communication skills, and proficiency with Microsoft Excel and typing. Joining Servco Leeward means becoming part of a team that values respect, teamwork, innovation, and service excellence, contributing to the company mission to empower people through mobility and freedom.