Customer Relations Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Benefits

competitive pay
Supportive team environment
Opportunities for growth and development
Engaging workplace culture
Employee Discounts
Equal opportunity employer
drug-free workplace

Job Description

Servco Toyota Honolulu is a distinguished car dealership known for providing exceptional automotive sales and services in the heart of Honolulu. As a part of the larger Servco Pacific family, Servco Toyota Honolulu prides itself on its commitment to customer satisfaction, quality, and community engagement. With over 100 years of experience serving the Hawaii community and other regions including Australia and California, Servco has built a reputation for excellence through its dedicated team members and thoughtful approach to automotive solutions. The dealership specializes in offering not only quality vehicles but also comprehensive mobility solutions that empower customers with freedom of... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum 6 months of customer service, receptionist, and/or clerical experience
  • must be able to type 35 wpm
  • proficient in Microsoft Excel
  • dedication to customer service excellence
  • excellent written and verbal communication skills
  • maintain a professional appearance
  • must be able to work Monday - Friday from 9:30am - 6:00pm

Job Qualifications

  • High school graduate or equivalent
  • minimum 6 months of customer service, receptionist, and/or clerical experience
  • ability to type 35 words per minute
  • proficiency in Microsoft Excel
  • excellent written and verbal communication skills
  • dedication to customer service excellence
  • ability to maintain a professional appearance

Job Duties

  • Greet and assist customers in a professional and friendly manner upon entrance into the dealership
  • review dealership calendar daily to be aware of scheduled appointments and deliveries
  • generate floor activity reports
  • provide customer service including greeting and directing customers, obtaining contact information, and documenting vehicle mileage
  • ensure timely and accurate recording of customer and floor traffic information into daily log
  • answer incoming phone calls and direct calls or relay messages to appropriate parties
  • maintain professional appearance of showroom and work area

Job Location

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