Customer Operations Manager

The Hertz Corporation, a global leader in vehicle rental services, operates some of the most recognized brands in the industry, including Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz is among the largest airport general-use vehicle rental companies in the world. The company prides itself on delivering quality service, innovation, and convenience to millions of customers worldwide. Hertz's commitment to diversity, inclusion, and fostering a positive employee culture highlights its dedication to creating a supportive and dynamic work environment.

The role of Customer Operations Manager at Hertz is a pivotal leadership position focused on managing front-of-the-house operations, enhancing customer service, and maximizing revenue. Reporting to senior management, the Customer Operations Manager plays a critical role in directing daily operations and activities of frontline employees to drive performance, efficiency, and customer satisfaction. This position demands superior operational leadership, strong communication skills, and an ability to foster a positive and productive work environment.

In this role, the manager oversees the assigned customer operations function, ensuring the seamless execution of processes that contribute to revenue generation and exceptional customer experiences. Responsibilities include resolving customer issues, supporting and leading sales processes aligned with company sales methods, and driving productivity improvements through employee engagement and accountability. The manager not only focuses on operational performance but also contributes to creating a vibrant employee culture by actively communicating with staff, conducting timely performance evaluations, and participating in recruitment efforts.

The Customer Operations Manager may be responsible for managing an entire brand or specific functional areas within the location, depending on its size. They are tasked with maintaining compliance with company policies and administrative duties while providing leadership that inspires teamwork and performance excellence. This position offers a competitive salary range starting at $50,000 per year and includes access to a comprehensive benefits package designed to support the well-being and professional growth of the employee.

Overall, the Customer Operations Manager position at Hertz presents a unique opportunity for an experienced and motivated individual passionate about customer service and operational excellence. This role requires strong leadership capabilities, proactive problem-solving skills, and the ability to drive organizational changes that enhance overall business outcomes in a fast-paced, dynamic environment.