Customer Operations Manager

The Hertz Corporation is a globally recognized leader in the vehicle rental industry, operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchisee locations worldwide. With a presence in North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz is one of the largest airport general-use vehicle rental companies in the world. Known for its reputable and trusted brand, Hertz continues to innovate and deliver quality service to its customers through a comprehensive network and commitment to excellence. As a company, Hertz champions a culture of diversity, inclusion, and equal employment opportunities, valuing the unique perspectives and talents employees bring to their work, which significantly contribute to the company’s ongoing success and reputation.

The Customer Operations Manager position at Hertz plays a pivotal role in enhancing front-of-the-house processes and customer service, focusing on maximizing revenue within the Customer Operations team. This role acts as a leader, directing the processes and activities of frontline employees to ensure superior operational performance, excellent customer satisfaction, and a positive employee culture. Responsible for managing daily customer operations and revenue generation in their assigned function, the Customer Operations Manager also supports the Senior Customer Operations Manager by overseeing specific brands or departments depending on the size of the location.

This position requires a dynamic leader who can proactively drive sales processes, champion productivity improvements through employee involvement, and uphold company standards such as the Standards of Work (SOW). The Customer Operations Manager is integral in building a motivated, diverse, and high-performing team that aligns with Hertz’s core values and business goals. They engage in effective communication strategies aimed at employee engagement and conduct timely performance evaluations to foster continuous improvement. Responsibilities also include resolving customer issues to maintain a positive experience, supporting recruitment efforts, and managing vendor relations, budgets, and safety protocols.

At a salary range of $50,000 per year, this full-time position offers a compelling blend of leadership, operational oversight, and customer service excellence within a globally esteemed organization. The role demands a results-driven mindset with strong decision-making and problem-solving skills, excellent communication capabilities, and the ability to adapt and thrive in fast-paced and often ambiguous situations. The Customer Operations Manager must also be capable of creating and sustaining a customer-focused commercial environment that values added solutions and drives business results consistently.

Joining Hertz means being part of a celebrated culture that promotes growth, accountability, and diversity. The company offers various benefits and incentives designed to support an employee’s professional journey and personal wellbeing, including medical, dental, and vision plans, paid time off, retirement plans with 401(k) matching, parental leave, employee assistance programs, and educational reimbursement, among others. The Customer Operations Manager role is a unique opportunity to contribute to a well-established global brand while developing leadership skills and advancing career potential in the customer service and operations field.