Customer Operations Manager

The Hertz Corporation is a globally recognized leader in the vehicle rental industry, operating renowned brands such as Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz has established itself as one of the largest airport general-use vehicle rental companies worldwide. Known for its commitment to exceptional customer service and operational excellence, Hertz continues to set high standards in the car rental and mobility service sector.

Working at Hertz means joining a dynamic company that values diversity, inclusion, and innovation. The organization's culture encourages employees to bring their unique perspectives, skills, and talents to contribute to its ongoing success and reputation. Hertz embraces a supportive and engaging work environment where employees can thrive professionally and personally while helping customers experience seamless and satisfying rental experiences.

The Customer Operations Manager role is a vital leadership position within Hertz, focusing primarily on front-of-the-house processes and customer service excellence. This role plays a key part in maximizing revenue and operational efficiency as a leader on the Customer Operations team. Responsible for directing the processes and activities of frontline employees, the Customer Operations Manager may also assist the Senior Customer Operations Manager with overseeing an entire brand or department within the location. Their leadership and strategic oversight ensure the highest levels of performance, customer satisfaction, and engagement through robust operational management.

A typical day for this role involves driving daily customer operations and revenue generation across their assigned function. The manager leads and supports processes designed to meet and exceed customer expectations while aligning the sales force with sales methods and processes. Resolving customer issues to guarantee a positive experience is a core responsibility. The manager also proactively drives the sales process to build a dynamic, customer-focused commercial organization that emphasizes value-added solutions. They champion productivity improvements through employee involvement, accountability, and adherence to Standards of Work.

Communication is another key aspect, as the manager actively engages in plans that build employee engagement to achieve business results. Conducting timely and constructive performance evaluations and participating in recruiting efforts are important responsibilities. The role demands a hands-on approach to managing all administrative duties according to company policies and providing regular updates and performance indicators to management.

This position offers a competitive salary of $50,000 per year and is ideal for professionals with a passion for customer service leadership and operational excellence. Candidates with experience in customer service or operations, particularly within car rental, hospitality, or tourism industries, will find this role well-aligned with their career goals. The Customer Operations Manager at Hertz also benefits from a comprehensive package that supports work-life balance and professional growth, making it an excellent opportunity within a globally respected organization.