Customer Operations Manager

The Hertz Corporation is a leading global car rental company known for its prominent Hertz, Dollar Car Rental, and Thrifty Car Rental brands. With approximately 9,700 corporate and franchisee locations spread across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz is one of the largest and most recognized airport general use vehicle rental providers worldwide. The company prides itself on delivering exceptional customer service and operational excellence, supported by a culture that values diversity, inclusion, and employee engagement.

As a Customer Operations Manager at Hertz, you will play a vital role in overseeing the front-of-the-house processes and driving exceptional customer service while maximizing revenue opportunities. This leadership position is centered around directing and supporting the activities of frontline employees to ensure the operational performance aligns with company goals. The role offers an exciting challenge of managing all aspects of customer operations, including service delivery, employee culture, budget oversight, safety standards, and vendor relationships. The Customer Operations Manager acts as a key player in helping the team deliver superior customer experiences and achieve business success through effective leadership, clear communication, and strategic process management.

This is a salaried position with a competitive range starting at $62,400. In this role, you will collaborate closely with teams across the location, and may support or lead various brands or functions depending on the size and scope of your location. You will be responsible for driving daily operations and revenue generation, supporting sales initiatives, resolving customer issues, and championing productivity via employee accountability. A successful Customer Operations Manager at Hertz will foster a positive and engaging work environment, conducting timely performance evaluations, participating in recruiting efforts, and communicating effectively to build strong employee engagement.

This role requires someone who is customer-focused and results-driven with the ability to influence and motivate teams under minimal supervision in a fast-paced, dynamic environment. Candidates should be adept at seeing the big picture, applying critical thinking, and driving change while maintaining excellent organizational skills. With the emphasis on teamwork and service excellence, the Customer Operations Manager serves as a cornerstone of Hertz’s commitment to operational leadership and superior customer experiences. Employees in this role benefit from a comprehensive package including medical, dental, and vision insurance options, paid time off, retirement programs like 401(k) with employer matching, paid parental leave, and various perks including discounts on car rentals and theme park tickets.