Customer Operations Coordinator

This transportation and logistics company is at the forefront of revolutionizing freight movement across North America by combining massive carrier capacity with cutting-edge technology and unmatched logistics expertise. As a rapidly growing enterprise, they are focused on creating more efficient ways for shippers and carriers to transport goods, emphasizing innovation, reliability, and customer satisfaction. Their business model is designed to support continuous expansion, and they are committed to investing in their employees' growth and development. This company fosters an environment where staff can thrive professionally and personally, backed by solid training programs and a culture that rewards effort and results.

This role is for a Customer Operations Coordinator, a key position within the company's operations team. As the crucial link between freight, carriers, and customers, you will play a vital role in ensuring smooth logistics processes. The role involves tendering loads, scheduling appointments, tracking shipments from start to finish, and maintaining clear communication with all parties involved. New hires can expect opportunities for advancement as they grow within the company, with responsibilities expanding to include spot quoting, billing setup, and greater accountability for managing customer accounts.

Success in this role demands a high-energy personality with excellent communication skills and a passion for teamwork. The company values candidates who are adaptable, proactive, and eager to learn, regardless of prior experience in the transportation industry. The work environment is fast-paced and collaborative, with a focus on moving quickly and creating impactful outcomes. The position offers a competitive hourly wage ranging from $19.23 to $24.38 and follows a hybrid schedule that combines onsite work from Monday through Thursday with remote work on Fridays. This arrangement supports work-life balance while maintaining strong team cohesion.

Employees benefit from a comprehensive and attractive benefits package including medical, dental, and vision coverage, a 401(k) plan with up to 5% company match, generous paid time off, company holidays, tuition reimbursement, and adoption assistance. Flexibility is also a key component, with extra flex days available to accommodate personal needs or additional remote work opportunities. The company culture is rooted in open, energetic communication and problem-solving through collaboration, creating a supportive atmosphere for delivering top-notch customer service and operational excellence.

In summary, this opportunity with the logistics company is ideal for motivated individuals who want to develop their career in an evolving industry. With strong emphasis on growth, recognition, and comprehensive support, it promises a fulfilling professional journey dedicated to connecting people, products, and progress across North America.