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Customer Experience Specialist - FT

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Benefits

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid Time Off
Medical, dental and other insurance
retirement benefits (401k)

Job Description

Avis Budget Group is a leading global provider of vehicle rental services, renowned for its commitment to delivering exceptional customer experiences and innovative transportation solutions. With a sizable workforce of over 25,000 passionate individuals, Avis Budget Group stands at the forefront of the car rental industry, consistently moving the future of transportation forward. The company embraces a performance-driven culture that prioritizes leadership, comprehensive training, the right tools, and recognition programs to empower its employees to perform at their best. Avis Budget Group fosters a supportive environment that values diversity and inclusivity, making a positive impact on its colleagues, customers, and... Show More

Job Requirements

  • Minimum 1 year experience in a customer service role
  • Valid driver's license
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-site requirement
  • Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Job Qualifications

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid Driver's License

Job Duties

  • Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
  • Provide premium customer experience by delivering vehicles directly to customers

Job Location

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