Customer Experience Specialist

Colorado Springs, CO, USA|

Job Overview

Compensation

Hourly

Exact $20.00

Benefits

Discretionary bonuses

Medical insurance

Dental Insurance

Health accounts

flexible spending accounts

Dependent care accounts

Company paid life insurance

401K plan with Employer Matching

Paid Time Off

Volunteer days

short-term disability

long-term disability

Parental leave

Job Description

Balfour Beatty Communities is a prominent property management company dedicated to creating quality living spaces that residents are proud to call home. As part of Balfour Beatty Investments and the international group Balfour Beatty, plc, the company benefits from a global legacy of building and maintaining infrastructure assets, which supports its mission of delivering exceptional living experiences with integrity and care. The company’s culture strongly emphasizes empathy, sincerity, and creativity, forming meaningful connections with residents, partners, and communities alike to enhance the quality of life for everyone involved. Balfour Beatty Communities believes in doing the right thing and fostering a work environment where employees feel valued and inspired to contribute to the exceptional customer service that defines the brand.

The role of Customer Experience Specialist plays a critical part in achieving Balfour Beatty Communities’ mission by managing various property marketing, sales, and customer engagement efforts. This full-time position, offering a competitive pay rate of $20.00 per hour, involves being the face of the community for prospects, applicants, and current residents. A Customer Experience Specialist serves as a vital ambassador by creating excitement and buzz around the property, showcasing its unique features, and guiding prospective residents through the leasing journey. From initial inquiries through lease renewals and move-out inspections, this role ensures residents receive the highest levels of service, satisfaction, and engagement throughout their residency. The position demands excellent interpersonal skills, customer relations expertise, and an ability to maintain positive and professional interactions, ultimately creating memorable first impressions and nurturing lasting resident relationships.

The role also includes supporting property management tasks such as managing waitlists, inspecting properties for maintenance issues, coordinating and attending community events, and conducting market surveys to compare competitive offerings. Additionally, the Customer Experience Specialist is responsible for understanding and applying company policies and lease agreements, as well as utilizing company software systems to maintain records and facilitate smooth operations. Working in an office setting, this position requires physical activity such as standing, reaching, lifting light loads, and some clerical work, which ensures the workspace is well-prepared and welcoming for daily showings and resident interactions.

Balfour Beatty Communities offers a comprehensive benefits package that reflects its commitment to employee well-being and satisfaction. Benefits include discretionary bonuses, medical and dental insurance starting the first of the month following employment, health and flexible spending accounts, company-paid life insurance, a 401K plan with employer matching, robust paid time off including vacation, sick leave, and personal days, volunteer days, and company-paid short-term and long-term disability coverage. Parental leave is also provided to support employees’ family needs, along with additional perks designed to foster work-life balance and community involvement. This role is ideal for individuals passionate about customer service, community engagement, and property management who want to grow their careers with a company that genuinely cares about its residents and employees.

Job Requirements

High school diploma or GED required
Minimum of one year of customer service skills
Property management or hospitality experience preferred
Strong people management and leadership skills
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office including Outlook, Word, and Excel
Possession of a valid state issued driver's license and safe driving record required

Job Qualifications

High school diploma or GED
Minimum of one year of customer service skills
Property management or hospitality experience preferred
Strong people management and leadership skills
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office including Outlook, Word, and Excel
Possession of a valid state issued driver's license and safe driving record

Job Duties

Manage and respond to all community inquiries in accordance to our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
Create exceptional living experiences during every customer and resident encounter
Attract new prospects to become future residents through outreach and advertising using our unique selling features
Follow up with all qualified prospects in accordance to our company Exceptional Living policy
Responsible to renew residents at end of lease terms where required
Monitor, communicate and manage the prospective resident waitlist in accordance with company policy
Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
Create memorable first impressions by preparing property for daily showings including opening/closing model units and amenities
Conduct pre-inspections on move-ins to ensure homes ready for occupancy as well as move-out inspections using company software
Create, coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries
Conduct market surveys to compare competition weaknesses and advantages
Understand company software usage and policies