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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid training
career growth
Medical insurance
Dental Insurance
Vision Insurance
Education Assistance
401K with company match
Paid Time Off
Employee Discounts
Job Description
Hilton Grand Vacations is a renowned leader in the hospitality and vacation ownership industry, dedicated to creating memorable experiences for millions of guests and members worldwide. With a vibrant global community of over 14,000 team members, Hilton Grand Vacations champions an inclusive culture that celebrates the uniqueness and diversity of every individual. The company is known not only for its exceptional vacation ownership products and services but also for being an award-winning workplace recognized for its positive impact on the hospitality sector and communities where it operates. The organization is deeply committed to fostering career growth, rewarding accomplishments, and supporting... Show More
Job Requirements
- High school diploma or equivalent
- 6 months of sales or customer service experience
- ability to multi-task in a fast-paced environment
- proficiency with computers
- friendly, helpful and professional attitude
- strong communication skills
- conflict resolution and negotiation skills
- flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent (GED)
- 6 months of sales or customer service experience
- must be able to multi-task and work in a fast-paced environment, handling multiple systems and projects simultaneously, and must be proficient with computers
- must be friendly, helpful, patient and professional, even in challenging scenarios
- strong written, verbal and interpersonal communication skills and have exemplary follow-up skills
- excellent conflict resolution and negotiation skills
- outstanding ability to think through difficult situations and engineer creative solutions
- ability to be flexible with work schedule, including overtime, weekends and holidays
Job Duties
- Handle guest concerns before, during and after a vacation is purchased and/or used
- deliver prompt and professional solutions for customer inquiries via direct contact, phone, email and online chat
- respond to customer inquiries/concerns by understanding inquiry, reviewing previous inquiries and responses, interact with contracted vendors, hotel/resort staff, etc. to gather and research information, assembling information, verifying customer’s understanding of information and implementing a prompt solution
- record customer inquiries by documenting the issue and response in customer accounts, report all resolutions for internal record keeping
- improve quality of service by recommending improved processes and training opportunities
- provide complete resolution to escalated guest concerns from a variety of channels including but not limited to the Better Business Bureau, Attorney General, Bluegreen surveys, internal and external executives, or other legal entities
- have a thorough understanding, and keep up with changes to systems, vacation offers, promotions, destinations, participation details and policy changes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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