Customer Experience Manager – Food and Beverage

ATG Entertainment is a global leader in live entertainment, owning and operating 64 of the world’s most iconic venues across the UK, the US, and Germany. The company's diverse portfolio includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas, entertaining over 18 million audience members annually. ATG collaborates with top producers and promoters to present over 15,000 live performances per year. These include celebrated Broadway shows such as Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child, and Starlight Express, alongside popular music and comedy events. ATG also owns a leading ticketing platform that processes over 18 million tickets annually, drawing more than 40 million unique visitors to its website. Headquartered in London and Woking, the company has extended its operational footprint with offices in New York and Cologne.

The Customer Experience Manager (Food and Beverage) role is a pivotal leadership position within ATG Entertainment's New York venue operations, centered on enhancing the patron experience in a live theatre setting. This full-time role, offering a competitive salary range of $60,000 to $70,000, is perfect for a professional passionate about hospitality and live stage shows. The role entails leading and managing a diverse front-of-house Food and Beverage team, including bar leads, bartenders, servers, hosts, and purchasers. The manager is responsible for the day-to-day operations of all food and beverage service within the venue, from setup and staffing to ensuring superior customer service during shows and post-performance.

Key responsibilities include hiring, training, supervising the food and beverage team, and overseeing inventory, purchasing, and budget management to maximize food and beverage sales. The manager plays an active role in continuously assessing and improving all aspects of food and beverage operations, including menu selection, promotional partnerships, and special VIP patron experiences and events. This position demands a high level of organizational skill, attention to detail, and effective communication to ensure smooth, high-quality service in a high-energy, fast-paced theatrical environment. Candidates must be adept at managing multiple projects simultaneously and demonstrate flexibility and diplomacy in dealing with colleagues and guests.

The role is well-suited for individuals with prior experience managing food service operations in entertainment venues, preferably with cocktail bar supervision experience. Candidates should be well-versed in health, safety, food protection, and sanitation standards, possessing or able to obtain relevant certifications such as the NYC food protection certificate, TIPS, and Serve Safe Manager credentials. Fluency in English is required, and bilingual candidates are preferred. The ideal candidate will have proven success in leading diverse teams, maintaining high standards of hospitality, and delivering exceptional experiences to VIP clientele and theatregoers alike.

Joining ATG means becoming part of a collaborative, respectful, and driven company culture committed to inclusion, diversity, equity, and access (IDEA). ATG strives to create venues that are welcoming and inclusive, where every guest feels they belong. This is a unique opportunity to contribute to a global leader in live entertainment and be at the forefront of delivering memorable experiences that blend hospitality excellence with the magic of live performance.