Customer Experience Manager

Balfour Beatty Communities is a leading company dedicated to delivering quality residential communities that residents are proud to call home. As part of Balfour Beatty Investments and the wider Balfour Beatty, plc international group, the company benefits from a strong financial and operational foundation focused on financing, developing, building, and maintaining infrastructure assets globally. Balfour Beatty Communities emphasizes a culture of caring, which is central to every aspect of its business. This culture promotes doing the right thing, building meaningful connections, and addressing the needs of residents, partners, and the community with sincerity, empathy, and creativity. Their commitment to providing exceptional living experiences is reflected in their continuous efforts to maintain vibrant, welcoming communities where residents feel valued and supported.

The role of Customer Experience Manager at Balfour Beatty Communities is integral to maintaining these high standards of living experience. This position is responsible for delivering and maintaining exceptional customer satisfaction through a variety of marketing, sales, and engagement activities. The Customer Experience Manager plays a pivotal role in supporting the Community Management Team to achieve leasing goals and maintain budgeted occupancy levels. They oversee the entire leasing process, from initial resident engagement through to lease renewal or move-out, ensuring an enjoyable and seamless experience. This includes guiding the Resident Experience Specialists who often represent the first point of contact for prospective residents and act as ambassadors for the community. In this role, the manager will implement marketing strategies to attract new residents, conduct property inspections, ensure compliance with company policies, and facilitate resident engagement through coordination of events and activities. With a pay rate of $65,000 per year, the employment offers the opportunity to be part of a reputable company that values dedication and personal growth. The position requires hands-on involvement in everyday operations, ensuring every resident interaction embodies the company’s values and commitment to exceptional living.