Customer Experience Manager

Five Below is a dynamic, fast-growing retail company that specializes in offering an exciting array of products priced at $5 and below. With a vibrant culture that emphasizes fun, creativity, and innovation, Five Below has become a popular destination for trend-conscious consumers seeking the latest and coolest products at unbeatable prices. The company employs over 20,000 associates nationwide and fosters an energetic work environment where big ideas and passion are encouraged. Five Below’s mission centers on creating a workplace that is a WOWplace, where associates feel inspired and valued, and customers enjoy an amazing shopping experience every time they visit. The company prides itself on its unique culture and The Five Below Way, a set of values and behaviors that promote outstanding customer service and teamwork.

This position is an hourly role starting at $15.00 per hour, offering individuals an opportunity to be part of a supportive and fast-paced retail team. The role involves leading front-end operations at one of Five Below’s retail stores, managing daily store activities, and helping to deliver a memorable shopping experience. The assistant manager position is key in ensuring that customers receive the best service through personal engagement and well-trained crew members. The assistant manager collaborates closely with the store manager and the store leadership team, sharing responsibilities such as recruiting, training, coaching, and supervising crew members. This position also involves operational duties including managing front-end merchandising, maintaining equipment, and ensuring the store meets brand standards and cleanliness expectations.

The assistant manager plays an essential role in upholding Five Below’s customer service goals by leading their team to provide fast, friendly check-out experiences and assist customers effectively on the sales floor. They are responsible for opening and closing procedures and stepping in to perform store manager duties in the manager’s absence. Moreover, the role requires a hands-on approach to store maintenance, including cleaning tasks and stockroom management. Candidates must be prepared to handle physical activities such as moving merchandise, ascending and descending ladders, and standing for extended periods. Flexibility in work schedule to include days, evenings, weekends, and possible overnight shifts is also expected to meet business needs.

Overall, this role offers a blend of leadership, customer service, merchandising, and operational responsibilities in an energetic retail setting. It is ideal for individuals with prior management experience who are passionate about retail and customer engagement and are seeking to grow within a company that values creativity and collaboration. Five Below supports its associates with a range of benefits and is committed to equal opportunity employment and accommodating individuals with disabilities. Join Five Below to be part of a workplace where you can truly let go and have fun while making a positive impact on the customer experience and store success.