You're Viewing 1 Of 95,000+ Jobs On OysterLink

check

New hospitality jobs added daily.
Browse by role, pay, or location.

Customer Experience Manager

Job Overview

briefcase

Employment Type

Hourly
clock

Work Schedule

Flexible
diamond

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discount Program
Retirement Plan
Employee assistance program

Job Description

Five Below is a rapidly growing specialty retail company that appeals primarily to teenagers and pre-teens by offering a carefully curated selection of merchandise priced at $5 and below. Established as a destination for the newest, coolest products across a wide variety of categories including candy, snacks, electronics, games, and gifts, Five Below has expanded its presence with over 20,000 associates nationwide creating memorable and engaging shopping experiences. The company culture is centered around its energetic, youthful, and inclusive environment, where all employees are encouraged to bring their big ideas and vibrant personality to work, truly making it a 'WOWplace'.... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years of retail management experience
  • Strong leadership abilities
  • Excellent communication skills
  • Ability to work flexible hours including nights, weekends, and holidays
  • Physical capability to move merchandise weighing up to 25 pounds and perform tasks such as ascending ladders and bending
  • Ability to operate cash register
  • Proficiency in maintaining store cleanliness and stock room organization
  • Ability to follow detailed operational procedures
  • Ability to handle multiple tasks simultaneously while maintaining professional composure

Job Qualifications

  • High school graduate or equivalent
  • College experience preferred
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Job Duties

  • Ensures all crew members are wowing the customer through personal contact with customers
  • Trains the crew on the B.E.S.T. customer service experience
  • Ensuring that each guest has a fast, friendly check out experience
  • Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
  • Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards
  • Ensures that all front-end equipment is in working order and associates are trained to include services where applicable
  • Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
  • Responsible for performing store manager duties in their absence
  • Partners with the store manager to recruit, train, coach, develop and supervise all crew members
  • Reviews all corporate communications and reacts accordingly
  • Partners with the entire store leadership team in merchandising procedures and World Recovery
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
  • This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

More Jobs Like This: