Customer Experience Manager

Green Bay, WI, USA|

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discount Program

Retirement Plan

Employee assistance program

Job Description

Five Below is a rapidly growing specialty retail company that appeals primarily to teenagers and pre-teens by offering a carefully curated selection of merchandise priced at $5 and below. Established as a destination for the newest, coolest products across a wide variety of categories including candy, snacks, electronics, games, and gifts, Five Below has expanded its presence with over 20,000 associates nationwide creating memorable and engaging shopping experiences. The company culture is centered around its energetic, youthful, and inclusive environment, where all employees are encouraged to bring their big ideas and vibrant personality to work, truly making it a 'WOWplace'. Five Below fosters an atmosphere of fun and freedom where both associates and customers can enjoy a playful yet purposeful retail experience. The company’s values and behaviors, known as The Five Below Way, guide every associate’s actions, ensuring a consistent and delightful customer journey.

The role of an Assistant Store Manager at Five Below is integral to continuing the company's success and delivering outstanding customer service. As an Assistant Store Manager, you will work closely with the Store Manager to lead and inspire the store team in creating the best in-store experience possible. This position involves managing front-end operations including merchandising and equipment maintenance, ensuring that the store maintains its cleanliness and readiness for customers, and taking the lead in the Store Manager’s absence to guarantee smooth daily operations. You will also be responsible for recruiting, training, coaching, and supervising associates, fostering a positive work environment where everyone can thrive and contribute to the store’s goals. This position demands leadership, multitasking, and communication skills, along with a passion for retail and customer engagement. The role is hourly and offers an opportunity to grow within a vibrant company committed to associate development, diversity, and inclusion. Additionally, Five Below emphasizes a zero-tolerance approach towards any fraudulent recruiting practices, thereby ensuring a safe and transparent hiring process for all applicants.

Job Requirements

High school diploma or equivalent
Minimum 2 years of retail management experience
Strong leadership abilities
Excellent communication skills
Ability to work flexible hours including nights, weekends, and holidays
Physical capability to move merchandise weighing up to 25 pounds and perform tasks such as ascending ladders and bending
Ability to operate cash register
Proficiency in maintaining store cleanliness and stock room organization
Ability to follow detailed operational procedures
Ability to handle multiple tasks simultaneously while maintaining professional composure

Job Qualifications

High school graduate or equivalent
College experience preferred
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Job Duties

Ensures all crew members are wowing the customer through personal contact with customers
Trains the crew on the B.E.S.T. customer service experience
Ensuring that each guest has a fast, friendly check out experience
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
Responsible for performing store manager duties in their absence
Partners with the store manager to recruit, train, coach, develop and supervise all crew members
Reviews all corporate communications and reacts accordingly
Partners with the entire store leadership team in merchandising procedures and World Recovery
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs