Customer Experience Coordinator

Cintas Corporation is a leading provider of products and services designed to help businesses of all types and sizes maintain clean, safe, and professional environments. Serving more than one million customers daily, Cintas specializes in diverse offerings such as uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems, and alarm service. Headquartered in Cincinnati, Ohio, Cintas is a publicly listed Fortune 500 company traded on the Nasdaq Global Select Market under the symbol CTAS. It holds memberships in the Standard & Poor's 500 Index and Nasdaq-100 Index, reflecting its strong market presence and commitment to excellence.

The company prides itself on fostering a welcoming and inclusive work environment and is an equal opportunity employer dedicated to fair and equitable employment practices with a diverse workforce.

The Customer Experience Coordinator role within Cintas focuses on delivering exceptional customer service to both internal partners and external customers by leveraging specialized knowledge in fire safety systems including alarm systems, portable fire extinguishers, suppression systems, and sprinkler systems. This full-time, first-shift position within the Fire organization plays a critical role in ensuring smooth operations and close communication between customers, field technicians, service managers, and fire marshals.

The coordinator is responsible for managing customer interactions through phone support, scheduling service calls, preparing invoices and reports, securing necessary permits, and assisting with account reconciliations. They act as the primary point of contact within the scheduling department for fire suppression system issues, providing accurate, relevant information and troubleshooting solutions. The role requires managing workloads of field technicians by evaluating available jobs, technician skill sets, and optimizing routing to ensure efficient service delivery. Additionally, supporting project managers by executing standard procedures related to resolving fire suppression concerns is a key component of the position.

Attention to detail, excellent communication skills, and proficiency in technical knowledge of fire safety equipment are essential to successfully de-escalate and resolve customer and fire marshal issues. The role requires gathering precise data from various sources and generating reports that facilitate operational decisions. The use of external communication systems and customer management tools is integral to this position.

This role offers competitive hourly pay ranging approximately between $23.49 and $29.59, influenced by factors such as relevant experience, skill set, and organizational needs. Cintas also offers a comprehensive and competitive benefits package that includes four flexible medical plan options, with at least one available at zero cost to the employee. Additional benefits include dental and vision coverage, paid time off, holidays, company-paid disability, life and AD&D insurance, and opportunities for skills development and career advancement. Employees also participate in a 401(k) plan with company match, profit sharing, and an Employee Stock Ownership Plan (ESOP).

By joining Cintas, the Customer Experience Coordinator will contribute to a reputable, nationally recognized organization that not only prioritizes safety and service excellence but also promotes growth and development among its associates. This is an excellent opportunity for someone with a strong customer service background and technical expertise in fire safety systems who desires a rewarding and stable career in a supportive work environment.