Customer Experience Concierge Centurion Lounge - MIA

Hialeah, FL, USA|Onsite, Remote, Travel

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.00 - $25.00

Work Schedule

Rotating Shifts

Flexible

Day Shifts

Weekend Shifts

Benefits

Competitive base salaries

bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model

20+ weeks paid parental leave

Free access to global on-site wellness centers

free and confidential counseling support

career development and training opportunities

Job Description

American Express is a globally recognized financial services company with a rich 175-year history of innovation, integrity, and leadership. Renowned for its commitment to exceptional customer service and continuous development, American Express stands as an industry leader in providing premium financial products and services. The company cultivates a culture of excellence and innovation, emphasizing shared values and leadership behaviors that empower its employees. American Express places a strong emphasis on supporting the holistic well-being of its staff, offering numerous opportunities for professional growth, skill development, and leadership advancement. Being part of Team Amex means being backed by a collaborative, inclusive,... Show More

Job Requirements

Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel
Ability to work flexible shifts, including nights, weekends, and holidays
Ability to perform light to moderate lifting for certain job tasks

Job Qualifications

Passion for servicing customers with proactive solutions
Excellent communication skills with the ability to delight customers in every interaction
Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction
Professionalism and a positive attitude in all interactions
Ability to collaborate effectively with colleagues
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
Resourcefulness and proficiency in using the Internet while assisting customers face-to-face
Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems)
Adaptability to an ever-changing environment and resilience

Job Duties

Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
Strategically recommend personalized products and services based on Card Members' needs
Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
Build strong relationships with Card Members, delivering outstanding customer service in every interaction
Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications)
Maintain accurate and detailed documentation
Stay updated on Centurion products, benefits, and current offerings
Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations
Execute and follow security requirements of the building
Check-in and authenticate guests
Ensure the lounge space is clean and presentable
Greet and assist guests, providing excellent customer service and answering their questions
Lift bags or other objects, as needed

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: