Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Free access to wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express, a globally recognized financial services company with a 175-year legacy of innovation, is renowned for its commitment to superior customer service and leadership values. As a prominent player in the financial and lifestyle sectors, American Express offers a diverse range of products and services designed to meet the evolving needs of its customers. The company prides itself on fostering a culture that values collaboration, inclusivity, and continuous learning, each contributing to the overall goal of delivering exceptional experiences to its clients worldwide.
This role is for the Membership Concierge Professional (MCP) stationed at the prestigious Centurion ... Show More
This role is for the Membership Concierge Professional (MCP) stationed at the prestigious Centurion ... Show More
Job Requirements
- Minimum of 5 years of experience in servicing premium customers
- Passion for servicing customers with proactive solutions
- Excellent communication skills
- Strong listening skills
- Professionalism and positive attitude
- Ability to collaborate effectively with colleagues
- Ability to make decisions quickly and effectively
- Resourcefulness and internet proficiency
- Proficiency in multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel
- Passion for servicing customers with proactive solutions
- Excellent communication skills with the ability to delight customers in every interaction
- Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction
- Professionalism and a positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Resourcefulness and proficiency in using the Internet while assisting customers face-to-face
- Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems)
- Adaptability to an ever-changing environment and resilience
- Ability to work flexible shifts, including nights, weekends, and holidays
- Ability to perform light to moderate lifting for certain job tasks
Job Duties
- Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
- Strategically recommend personalized products and services based on Card Members' needs
- Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
- Build strong relationships with Card Members, delivering outstanding customer service in every interaction
- Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications)
- Maintain accurate and detailed documentation
- Stay updated on Centurion products, benefits, and current offerings
- Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations
- Execute and follow security requirements of the building
- Check-in and authenticate guests
- Ensure the lounge space is clean and presentable
- Greet and assist guests, providing excellent customer service and answering their questions
- Lift bags or other objects, as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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