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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
travel benefits
Job Description
American Express is a globally recognized financial services company known for its dedication to delivering exceptional customer experiences and innovative products. One of its exclusive offerings, the American Express Centurion Lounge located at Miami International Airport (MIA), serves as a premium haven for Card Members, providing an atmosphere of comfort, luxury, and outstanding service amidst the travel experience. This lounge is specifically designed to elevate the travel journey of American Express’ most valued customers, offering them a diverse range of services including dining, relaxation, and business conveniences.
The role of the Member Service Professional (MSP) at the American Express Cen... Show More
The role of the Member Service Professional (MSP) at the American Express Cen... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in customer service or related field
- Excellent verbal and written communication skills
- Ability to work flexible shifts including weekends and holidays
- Must be personable and able to maintain professionalism
- Basic knowledge of travel industry and concierge services
- Ability to handle stressful situations calmly
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Knowledge of travel and concierge services preferred
- Proficiency in using computer systems and software
- Team-oriented mindset
Job Duties
- Greet and welcome Card Members upon arrival
- Provide personalized travel assistance and concierge services
- Offer expert advice on American Express card products and benefits
- Handle customer inquiries and resolve issues promptly
- Collaborate with team members to ensure seamless lounge operations
- Manage member check-in and access control
- Upsell premium services tailored to member needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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