Customer Experience Banker Non NMLS - Woodway, TX

Huntington is a prominent financial services company known for its inclusive and collaborative branch banking environment. The company prides itself on fostering a workplace where team members feel empowered to share their ideas and opinions, helping to shape better customer experiences, improve banking services, and strengthen community ties. Huntington emphasizes the importance of proactive customer engagement and financial education, aiming to support customers in reaching their financial objectives through tailored advice and appropriate financial products. As a well-established financial institution, Huntington offers opportunities for career growth in banking roles that connect with diverse consumer and business clients. The company upholds a commitment to equal opportunity employment and maintains a tobacco-free hiring practice, reflecting its dedication to a healthy and supportive workplace culture. It also accommodates flexible work arrangements for select positions, promoting a balance of office presence and remote work to foster team connectivity and productivity.

The Customer Experience Banker Non NMLS role at Huntington serves as a Financial Concierge for walk-in customers at their branch locations. This customer-facing position is integral to retaining and expanding consumer and business relationships by understanding and addressing individual financial goals and needs. The role involves educating customers on various deposit products and services, ensuring transactions are processed with precision and efficiency, and providing exceptional service that enhances the overall customer banking experience. Customer Experience Bankers are expected to proactively identify cross-selling opportunities by following a disciplined sales approach, engaging in new customer follow-ups, making outbound calls, and leveraging referrals. This position also requires collaboration with other banking departments to deepen customer relationships and foster strong partnerships. Adherence to operational, security, risk management, and regulatory policies is essential, ensuring all actions meet compliance standards. This role is suitable for individuals with a background in customer service, preferably within banking or financial services, who possess strong communication, sales acumen, and relationship-building skills. Huntington does not offer visa sponsorship for this role, and applicants must be authorized to work in the United States full time. The job is non-exempt, meaning eligible for overtime pay, and is primarily office-based with potential flexibility for remote work arrangements depending on the specific role and branch network requirements.