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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
401(k) retirement plan
Paid Time Off
Paid holidays
Job Description
AmeriGas, founded in 1959, is the nation’s premier propane company serving over 1.5 million residential, commercial, industrial, and motor fuel propane customers. With a network of more than 1,800 distribution points across the United States and a team of over 6,500 dedicated professionals, AmeriGas consistently delivers more than one billion gallons of propane annually. Known for its commitment to safety, reliability, and customer service, AmeriGas has earned a leading reputation in the energy sector, emphasizing innovative solutions and operational excellence.
Joining AmeriGas means becoming part of a company that values its people and customers equally, offering robust career oppor... Show More
Joining AmeriGas means becoming part of a company that values its people and customers equally, offering robust career oppor... Show More
Job Requirements
- High school diploma or equivalent
- One to two years customer service experience
- in a contact center preferred
- Ability to use computer and telephone systems
- Visual, audio, and manual dexterity capabilities
- Willingness to submit to a pre-employment drug screen and criminal background check
- Availability to work 2nd and 3rd shifts
- Ability to remain calm under pressure
- Strong communication skills
- Ability to work independently and in a team environment
Job Qualifications
- High school diploma or equivalent
- One to two years customer service experience
- in a contact center preferred
- Demonstrated understanding of computer-based tools and programs
- Strong phone presence and interpersonal skills
- Strong and clear communication skills
- Ability to work independently and within contact center teams
- Good problem-solving skills
- Good judgment and independent decision making within assigned authority levels
- Positive attitude and excellent interpersonal and listening skills
- Effective verbal and written communication in English
- Efficient and accurate use of systems and tools with multi-tasking ability
Job Duties
- Respond to and process all customer calls in a prompt and professional manner
- Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification
- Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding
- Acknowledge and resolve customer concerns
- promptly escalate complaints when needed
- Process orders, forms, applications, requests, and payments accurately
- Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs
- Attend and collaboratively participate in staff meetings and training sessions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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