Customer Engagement Specialist - In-Store

Intuit is a leading financial software company known for its commitment to simplifying the financial lives of millions of customers worldwide. With flagship products such as TurboTax, QuickBooks, and Mint, Intuit has established itself as a trusted name in tax preparation and financial management solutions. The company fosters a culture centered on innovation, customer-centricity, and inclusivity, seeking to empower customers with intuitive, accurate, and personalized financial tools. Intuit's retail locations offer in-person support to provide hands-on assistance during tax season and beyond, further enhancing the customer experience through direct interaction and expert guidance.

The role of a Customer Advisor at TurboTax represents a unique opportunity to be the face of Intuit's hospitality-driven approach to customer service. This position is designed for a professional who thrives on human connection and values providing a high-touch, thoughtful service experience where every individual feels genuinely welcomed, understood, and cared for. Rather than focusing on technical tax preparation, the Customer Advisor listens deeply to customers’ needs, concerns, and questions, serving as a knowledgeable guide who helps them navigate their options and connects them to the right TurboTax experts and services.

This is a year-round, non-exempt role with flexible scheduling, available both as a permanent year-round position and as seasonal contracts to accommodate various needs. The position primarily involves greeting customers warmly, managing their experience throughout their visit, and ensuring smooth hand-offs to specialized experts when required. Customer Advisors play a critical role in reducing friction throughout the customer journey by answering questions, resolving concerns, and making every step as effortless as possible. Follow-up calls or contacts may also be part of the role to ensure customer satisfaction and outstanding issues are addressed.

Beyond customer interaction, the role champions Intuit's brand values by embodying a premium hospitality ethos and serving as an ambassador of the company culture and customer commitment. The Customer Advisor is positioned as a vital member of the retail experience team, responsible for providing ongoing feedback to improve both customer service and employee engagement. By working at the intersection of people and technology, this role offers a rewarding path for those passionate about delivering excellent service in a supportive, dynamic environment.

Intuit recognizes and rewards its employees with competitive compensation packages that emphasize pay for performance, bonus eligibility, and equity rewards. The base pay range varies by location, offering competitive wages from approximately $25.10 to $34.40 per hour depending on the state. Additionally, employees benefit from extensive health coverage, retirement plans with company matching, paid time off, and other perks designed to support work-life balance and professional growth. Intuit is committed to maintaining pay equity and conducts regular assessments to ensure fairness across ethnicity and gender categories.

If you are a service-oriented individual who enjoys fostering meaningful connections and is motivated to shape a positive customer experience within a respected, industry-leading company, this role offers an excellent opportunity. Join Intuit and be a part of a fast-growing, high-profile program that values hospitality, empathy, and dedicated customer care—making a tangible difference in how customers experience tax season and financial support.