Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.20 - $34.40
Benefits
401(k) Savings Plan with company matching
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee assistance program
Holiday pay
Product discounts
Mobile phone reimbursement
Seasonal benefit
Job Description
Intuit is a globally recognized financial software company known for its dedication to enabling individuals, small businesses, and the self-employed to manage their financial needs with confidence and ease. Among its most popular products is TurboTax, which has revolutionized tax filing by making it accessible, accurate, and straightforward for millions of users. The company prides itself on fostering an inclusive culture that embraces innovation, customer obsession, and a growth mindset. Known for a strong commitment to employee well-being and professional development, Intuit delivers a comprehensive benefits package that supports work-life balance and promotes health, financial security, and continuous learning.
We are currently seeking a hospitality-focused Customer Advisor to join our team in a year-round, non-exempt role designed for professionals passionate about providing exceptional customer experiences in an in-person setting. This role is found within TurboTax's expansive retail network, where the customer journey is central. As a Customer Advisor, your main responsibility is to serve as a trustworthy, approachable, and knowledgeable guide who connects with customers in a meaningful way. Unlike roles focused on preparing taxes themselves, this position emphasizes delivering a thoughtful, high-touch service experience that makes people feel welcomed, understood, and genuinely cared for. In this role, you act as a dedicated host and navigator, assisting each customer by attentively listening to their concerns and needs, helping them make informed choices, and introducing them to the appropriate expert or service within the TurboTax ecosystem.
The impact of this position is significant as it defines the overall customer experience from the moment they walk through the door, ensuring they feel supported and reassured throughout their interaction. Your role is vital in reducing friction and uncertainty, enabling customers to feel confident and at ease. The ideal candidate thrives in a fast-paced, customer-focused environment and takes pride in cultivating friendly, empathetic connections while maintaining a professional demeanor. This position offers flexible scheduling, including the ability to work some evenings, weekends, and up to full-time hours during peak tax seasons, providing a dynamic and engaging work environment.
This role is not only an opportunity to be the face of a trusted brand but also to contribute feedback that shapes the future of customer and employee experiences within Intuit retail locations. You will be part of a culture of continuous improvement and collaboration, engaging with a network of growth-minded professionals. Intuit values diversity and is committed to pay equity, offering competitive salary ranges based on location, skills, and experience. Compensation includes base pay within specified regional salary bands, eligibility for cash bonuses, equity participation, and outstanding company benefits, such as a 401(k) savings plan with matching, comprehensive health coverage, paid time off, and discounts on Intuit products. Join Intuit as a Customer Advisor and play a key role in delivering premium, high-touch customer service that leaves a lasting positive impression.
We are currently seeking a hospitality-focused Customer Advisor to join our team in a year-round, non-exempt role designed for professionals passionate about providing exceptional customer experiences in an in-person setting. This role is found within TurboTax's expansive retail network, where the customer journey is central. As a Customer Advisor, your main responsibility is to serve as a trustworthy, approachable, and knowledgeable guide who connects with customers in a meaningful way. Unlike roles focused on preparing taxes themselves, this position emphasizes delivering a thoughtful, high-touch service experience that makes people feel welcomed, understood, and genuinely cared for. In this role, you act as a dedicated host and navigator, assisting each customer by attentively listening to their concerns and needs, helping them make informed choices, and introducing them to the appropriate expert or service within the TurboTax ecosystem.
The impact of this position is significant as it defines the overall customer experience from the moment they walk through the door, ensuring they feel supported and reassured throughout their interaction. Your role is vital in reducing friction and uncertainty, enabling customers to feel confident and at ease. The ideal candidate thrives in a fast-paced, customer-focused environment and takes pride in cultivating friendly, empathetic connections while maintaining a professional demeanor. This position offers flexible scheduling, including the ability to work some evenings, weekends, and up to full-time hours during peak tax seasons, providing a dynamic and engaging work environment.
This role is not only an opportunity to be the face of a trusted brand but also to contribute feedback that shapes the future of customer and employee experiences within Intuit retail locations. You will be part of a culture of continuous improvement and collaboration, engaging with a network of growth-minded professionals. Intuit values diversity and is committed to pay equity, offering competitive salary ranges based on location, skills, and experience. Compensation includes base pay within specified regional salary bands, eligibility for cash bonuses, equity participation, and outstanding company benefits, such as a 401(k) savings plan with matching, comprehensive health coverage, paid time off, and discounts on Intuit products. Join Intuit as a Customer Advisor and play a key role in delivering premium, high-touch customer service that leaves a lasting positive impression.
Job Requirements
- full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- the ability to stand, walk, and bend for extended periods throughout the workday
- reasonable accommodations may be made for individuals with disabilities
- willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- a proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- a high school diploma or GED
- experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store
- listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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