Customer Engagement Rep

Pine Environmental Services is a well-established company specializing in environmental and safety equipment rentals and sales. With a commitment to exceptional customer service and operational excellence, Pine Environmental Services has built a reputation for providing reliable rental equipment solutions tailored to meet the diverse needs of its clients. The company operates multiple branches and emphasizes a strong team-oriented culture focused on supporting each other to foster business growth and customer satisfaction. Pine Environmental Services values its employees and invests in their professional growth and well-being through comprehensive benefits and development opportunities.

The company is seeking a Customer Engagement Representative to join their dynamic team. This position reports directly to the Branch Manager or Customer Service Manager and is classified as non-exempt. The primary role of the Customer Engagement Representative is to support customers by addressing inquiries related to rental equipment as well as the sales of products and services. This vital function directly contributes to the growth and success of the branch by ensuring that customer questions are answered promptly and accurately, and that all customer interactions foster positive business relationships.

The Customer Engagement Representative will play a crucial role in supporting the operations and outside sales teams, as well as collaborating with other offices or departments within the organization. Duties include managing customer inquiries about equipment rental, tracking order status, preparing and issuing quotes for products and services, following up on sales leads, verifying order details, and assisting with scheduling and logistics. The representative will also handle billing, invoicing, payment processing, and maintaining contract files and customer correspondence.

This position requires effective communication skills, both written and verbal, with an emphasis on interpersonal and telephone communication. The role demands a proactive, analytical thinker who can troubleshoot problems and provide solutions to customer issues swiftly. The representative must be a flexible, dedicated team player who thrives in a fast-paced work environment. Proficiency in Microsoft Office is also required.

Moreover, the physical demands of the job include a mix of sedentary and active tasks, such as walking, standing, bending, stretching, and occasional climbing, with the ability to lift up to 25 pounds. The work environment is primarily office-based but involves supporting equipment logistics and customer service operations.

Pine Environmental Services offers a comprehensive benefits package designed to promote the health, well-being, and long-term security of its employees. This includes starting with three weeks of paid time off, a 401(k) retirement plan with company match, medical, dental, and vision insurance coverage, eight paid company holidays, plus additional voluntary benefits and opportunities for professional development. Employees at Pine Environmental Services are encouraged to uphold a positive health and safety attitude in the workplace.

This role provides an excellent opportunity for individuals who are customer service-oriented and interested in growing their career in the environmental services industry. The Customer Engagement Representative is a key contributor to ensuring that customers receive excellent service and support, which in turn drives the continued success and expansion of Pine Environmental Services.