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Customer Contact Center Representative - Wintrust - Chicago
Job Overview
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Dental
Medical
Vision
Job Description
Skills for Chicago is a Chicago-based nonprofit organization dedicated to dismantling barriers to employment by addressing biases that unnecessarily disqualify candidates. The organization collaborates with both local and global companies to bring meaningful job opportunities to neighborhoods and municipalities across the Chicagoland area. Eligibility for Skills for Chicago’s services requires that candidates live in Illinois or Indiana, be authorized to work in the United States, and currently be unemployed or underemployed. Through this focused mission, Skills for Chicago aims to empower job seekers by unlocking access to employment and equipping them with essential resources needed for career advancement.
Wintrust... Show More
Wintrust... Show More
Job Requirements
- Candidates must reside in Illinois or Indiana
- Must be authorized to work in the United States
- Must be unemployed or underemployed
- Must complete 5 weeks of onsite training Monday-Friday 8:30am-5:00pm
- Ability to work regular schedule after training 11:30am-8:00pm
- Strong computer proficiency
- Experience in customer service or call center environment
- Effective communication and problem-solving skills
Job Qualifications
- 1-3 years of directly related experience, with strong preference for banking customer service
- Call center experience with dispute resolution required, banking experience preferred
- Advanced computer skills required
- Must complete 5 weeks of onsite training in Rosemont Monday-Friday 8:30am-5:00pm
- Ability to maintain regular schedule after training 11:30am-8:00pm
Job Duties
- Deliver best-in-class customer service through phone and electronic channels
- Resolve customer inquiries, complaints, and requests using strong knowledge of bank systems and processes
- Coordinate solutions for deposit, loan, and treasury issues and escalate as needed
- Advise and train internal teams on procedures and systems to support customer resolution
- Maintain relationships and promote bank products and services to meet customer needs and drive growth
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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