Customer Contact Center Representative - Wintrust - Chicago

Skills for Chicago is a Chicago-based nonprofit organization dedicated to dismantling barriers to employment by addressing biases that unnecessarily disqualify candidates. The organization collaborates with both local and global companies to bring meaningful job opportunities to neighborhoods and municipalities across the Chicagoland area. Eligibility for Skills for Chicago’s services requires that candidates live in Illinois or Indiana, be authorized to work in the United States, and currently be unemployed or underemployed. Through this focused mission, Skills for Chicago aims to empower job seekers by unlocking access to employment and equipping them with essential resources needed for career advancement.

Wintrust, a prominent banking organization, is a community bank operator with fifteen subsidiaries and over 170 banking locations across the greater Chicago and southern Wisconsin markets. Recognized consistently as a Top Workplace by the Chicago Tribune over the past decade and holding an Employee Recommended award by the Globe & Mail for six consecutive years, Wintrust fosters a supportive work culture that values internal growth and promotion. The company offers a comprehensive benefits package that includes medical, dental, vision, life insurance, and a 401k plan with a favorable company match, alongside family-friendly work hours that emphasize work-life balance.

The position offered through this partnership between Skills for Chicago and Wintrust is centered around delivering an exceptional customer experience primarily through phone and electronic support channels. The role involves addressing customer inquiries, complaints, and requests efficiently by leveraging an in-depth understanding of banking systems and processes. An important part of this role includes coordinating solutions relating to deposits, loans, and treasury issues while escalating complex matters as required. Beyond direct customer interaction, this position also encompasses advising and training internal teams on relevant procedures and system functionalities to enhance overall customer resolution effectiveness.

Ideal candidates will have between one to three years of experience directly related to customer service in a banking or call center environment. Previous exposure to dispute resolution is essential, with a strong preference for those with banking sector experience. Proficiency in computer applications and systems is necessary to navigate the technological aspects of the role effectively. The position requires a commitment to a five-week onsite training program held in Rosemont from Monday to Friday, 8:30 am to 5:00 pm, followed by a consistent work schedule from 11:30 am to 8:00 pm. This role is based in Chicago, providing individuals the chance to grow professionally within a highly regarded financial institution recognized for its workplace excellence and community focus.