Customer Care Sr. Specialist Retail $21/HR (Omaha, Greeley, Kearney or Yankton)

FNBO (First National Bank of Omaha) is a well-established financial services company committed to providing exceptional banking services to its customers. With a rich history and a strong presence across key locations including Omaha, NE, Yankton, SD, Greeley, CO, and Kearney, NE, FNBO prides itself on being a people-first company. Employees are considered the heart of FNBO's story, and the company is deeply invested in their growth, success, and well-being. FNBO fosters a diverse and inclusive workplace culture where all employees feel valued, recognized, and empowered to be their authentic selves. FNBO holds a commitment to equality, diversity, and belonging as essential pillars of a positive employee experience. The bank operates with integrity, emphasizing compliance, customer trust, and a commitment to excellence in banking services.

This particular role is a full-time, hourly Customer Care Senior Specialist position scheduled to begin with mandatory on-site training for seven weeks starting June 8, 2026. Training attendance is required from 9:00am to 6:00pm CST with no time off granted during this period. Initial training locations include FNBO branches in Omaha, NE; Yankton, SD; Greeley, CO; and Kearney, NE. After successful completion of training, the role transitions to remote work with a variety of available full-time shift schedules between 7:00am and 10:00pm CST, from Monday through Sunday. Employees select their schedules four weeks in advance, working a minimum of 40 hours per week. Shift availability varies based on business needs and may include evening, weekend, and holiday work, either recurring or intermittent. A 10% shift differential applies for shifts starting 1:30pm local time or later.

The Customer Care Senior Specialist serves as the front line of contact between FNBO and its valued customers. This role offers an excellent opportunity to engage in meaningful conversations with customers, answer inquiries, manage accounts, resolve issues, provide information about banking products and services, and ensure compliance with banking regulations. FNBO seeks candidates who are strong communicators, problem solvers, and customer-focused professionals who enjoy working independently while collaborating with a dynamic team. Candidates must reside within a 70-mile radius of the Omaha, NE Tower for initial training and maintain appropriate home office conditions for remote work thereafter.

The position pays $21.00 per hour, with non-exempt hourly status, and includes eligibility for a comprehensive benefits package starting the first of the month following the hire date. FNBO offers competitive compensation combined with an attractive benefits program that includes health insurance, retirement plans, time-off programs, disability coverage, and opportunities for career growth. The work environment balances initial onsite training with the flexibility of remote work, providing employees the resources and collaborative digital tools needed for success while maintaining a connection to the company's customer-centric mission.