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Customer Care Sr. Specialist Retail $21/HR (Omaha, Greeley, Kearney or Yankton)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with matching contributions
time off programs
Health savings account
Dependent Care
Employee banking
growth opportunities
Tuition Assistance
short-term disability insurance
long-term disability insurance
Job Description
FNBO (First National Bank of Omaha) is a well-established financial services company committed to providing exceptional banking services to its customers. With a rich history and a strong presence across key locations including Omaha, NE, Yankton, SD, Greeley, CO, and Kearney, NE, FNBO prides itself on being a people-first company. Employees are considered the heart of FNBO's story, and the company is deeply invested in their growth, success, and well-being. FNBO fosters a diverse and inclusive workplace culture where all employees feel valued, recognized, and empowered to be their authentic selves. FNBO holds a commitment to equality, diversity, and belonging... Show More
Job Requirements
- High school diploma or equivalent
- Must be able to train from 9:00am to 6:00pm CST for 7 weeks on-site
- Must reside within 70 miles of an FNBO training location
- Must have a quiet, organized workspace for remote work after training
- Reliable high-speed internet connection for working from home
- Availability to work full-time with 40 hours minimum per week
- Willingness to work overtime, evenings, weekends, and holidays as needed
- Unrestricted work authorization without need for future sponsorship
- Commitment to adhering to FNBO policies and compliance regulations
Job Qualifications
- High school diploma or GED
- Minimum of 12 months customer service experience preferred
- Strong ability to interact with customers in a friendly, professional, and empathetic manner
- Excellent verbal and written communication skills
- Ability to quickly identify and resolve customer issues with a solution-oriented approach
- Familiarity with banking software, online banking platforms, and basic troubleshooting skills preferred
- Strong attention to detail for accurate processing of customer information and transactions
- Ability to manage time efficiently and handle multiple tasks in a fast-paced environment
- Good understanding of bank products and services, branch experience a plus
- Flexibility to adapt to changing policies and customer needs
- Ability to work collaboratively with colleagues and departments
- Knowledge of banking regulations and compliance requirements
- Strong active listening skills
- Basic sales skills to promote bank products and services
- Bilingual in English and Spanish preferred
Job Duties
- Handle inbound and outbound calls to address customer inquiries and provide support
- Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history
- Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems
- Provide information about bank products and services, such as loans, credit cards, and savings accounts
- Verify customer identity to ensure security and privacy of account information
- Process service requests like account openings, closures, and changes to account details
- Offer basic technical support for online banking, mobile app usage, and ATM-related issues
- Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust
- Gather customer feedback to improve services and enhance customer satisfaction
- Maintain accurate and detailed records of customer interactions and transactions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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