Customer Care Specialist/Receptionist - Lincoln North Miami
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Job Description
Our company is a well-established retail showroom located in Lincoln North Miami. We specialize in providing high-quality products and outstanding customer service to our clients. With a welcoming and professional environment, our showroom is designed to offer customers a comprehensive and enjoyable shopping experience. We prioritize creating lasting relationships with our customers by ensuring they receive accurate information, attentive assistance, and personalized support from the moment they walk through our doors or contact us via phone. The company is committed to fostering a positive workplace culture where every team member is valued and encouraged to contribute to our overall success.
We are currently seeking to hire two full-time Customer Care Specialists/Receptionists to join our dynamic team. This role is pivotal as it serves as the first point of contact for our customers and visitors to the Lincoln North Miami showroom. The ideal candidate will be highly adaptable, possessing excellent communication skills and a friendly, upbeat demeanor. The position requires availability to work on Saturdays, Sundays, and some Fridays to accommodate our business hours and customer needs.
As a Customer Care Specialist/Receptionist, you will be responsible for greeting customers in a warm and professional manner, answering inquiries both in person and over the phone, and providing information about our products, services, and company activities. You will also direct visitors to the appropriate departments or staff members, ensuring a seamless and positive experience for everyone who interacts with our establishment. This role demands a high level of organizational skills as you will handle telephone operations, manage incoming and outgoing messages, and process invoices and purchase orders using CDK software.
In addition to administrative responsibilities, the Customer Care Specialist/Receptionist plays a crucial role in supporting our sales and finance teams by facilitating communication and workflow. You will educate customers on our current product line options and specifications while delivering brochures and other informational materials. Handling customer complaints with patience and professionalism also forms part of your duties, aiming to resolve issues promptly and maintain customer satisfaction.
Maintaining a clean, organized, and safe reception area is essential, as it reflects the company’s core values and standards. This position requires a commitment to ongoing training and adherence to company policies and procedures. If you are reliable, approachable, and eager to contribute to a thriving retail environment, this role offers an excellent opportunity to develop your career in customer service and administrative support within a vibrant and fast-paced workplace.
We are currently seeking to hire two full-time Customer Care Specialists/Receptionists to join our dynamic team. This role is pivotal as it serves as the first point of contact for our customers and visitors to the Lincoln North Miami showroom. The ideal candidate will be highly adaptable, possessing excellent communication skills and a friendly, upbeat demeanor. The position requires availability to work on Saturdays, Sundays, and some Fridays to accommodate our business hours and customer needs.
As a Customer Care Specialist/Receptionist, you will be responsible for greeting customers in a warm and professional manner, answering inquiries both in person and over the phone, and providing information about our products, services, and company activities. You will also direct visitors to the appropriate departments or staff members, ensuring a seamless and positive experience for everyone who interacts with our establishment. This role demands a high level of organizational skills as you will handle telephone operations, manage incoming and outgoing messages, and process invoices and purchase orders using CDK software.
In addition to administrative responsibilities, the Customer Care Specialist/Receptionist plays a crucial role in supporting our sales and finance teams by facilitating communication and workflow. You will educate customers on our current product line options and specifications while delivering brochures and other informational materials. Handling customer complaints with patience and professionalism also forms part of your duties, aiming to resolve issues promptly and maintain customer satisfaction.
Maintaining a clean, organized, and safe reception area is essential, as it reflects the company’s core values and standards. This position requires a commitment to ongoing training and adherence to company policies and procedures. If you are reliable, approachable, and eager to contribute to a thriving retail environment, this role offers an excellent opportunity to develop your career in customer service and administrative support within a vibrant and fast-paced workplace.
Job Requirements
- High school graduate or general education degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level competency using Microsoft Office Suite
- Preferred bilingual in English and Spanish
- Must maintain a polished, professional appearance
- Must be highly reliable and punctual
- Flexible to work Saturdays, Sundays and some Fridays
Job Qualifications
- High school graduate or general education degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level competency using Microsoft Office Suite
- Preferred bilingual in English and Spanish
- Polished, professional appearance
- Highly reliable and punctual
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Educate customer on current product line options and basic product specifications
- Provide product information (brochures) for customers when requested
- Provide and deliver the highest standards of service to our customers and provide assistance as needed
- Work closely with salesperson
- Support F&I and sales team as needed
- Upload and process invoices and purchase orders (POs) using CDK to ensure adherence to company guidelines
- Ensure processing of invoices and POs for payment is completed timely and accurately
- Transmit information or documents to customers, using computer, mail, or fax
- Hear and resolve complaints from customers or the public
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, or other documents
- Participate in required training assigned by management
- Keep a current record of staff members' availability
- Maintain lobby or reception area clean, neat and well organized
- Maintain an organized, clean and safe work area
- Provide coverage for other customer care specialist when needed
- Demonstrate the company’s core values
- Comply with company’s policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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