Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade

Jaguar Land Rover South Dade is a premier automotive dealership known for providing exceptional service and high-quality vehicles. Located in South Dade, the dealership offers a wide range of luxury Jaguar and Land Rover products to customers, combining outstanding customer experiences with expert vehicle knowledge. The company prioritizes customer satisfaction and professional excellence, fostering a welcoming environment that caters to both walk-in and phone-in clients. As part of a well-established dealership network, Jaguar Land Rover South Dade maintains a commitment to quality, professionalism, and community engagement, setting a high standard for the automotive retail industry.

We are currently seeking a full-time Customer Care Specialist to join our dynamic team. This position plays a vital role as the first point of contact for customers and visitors, responsible for greeting and assisting with a variety of inquiries in a courteous and upbeat manner. The ideal candidate must be highly adaptable, able to handle fast-paced, energetic environments while delivering the highest standards of customer service. Flexibility to work weekends and holidays as needed is essential. This role requires coordinating and directing customers to the appropriate resources or personnel, processing vendor invoices, managing communication channels, and maintaining an organized reception area. The Customer Care Specialist also supports internal departments with administrative functions such as uploading invoices and assisting sales personnel, making this position key to smooth dealership operations.

In this role, individuals will be responsible for managing the telephone switchboard, handling messages, assisting customers with information related to product offerings, dealer services, and department locations, and participating in ongoing training programs to maintain a thorough understanding of company policies and procedures. A polished, professional appearance and bilingual fluency in English and Spanish are mandatory to ensure effective communication and representation of the company. Candidates must be dependable and punctual, thriving in a fast-moving work environment that demands efficiency and enthusiasm. This position offers the opportunity to develop customer service skills within the automotive industry and engage with a diverse clientele, supporting the dealership's reputation for excellence and community-oriented service.