Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Jaguar Land Rover South Dade is a premier automotive dealership located in Palmetto Bay, Florida, dedicated to delivering exceptional vehicle sales and service experiences for Jaguar and Land Rover enthusiasts. As part of the renowned Jaguar Land Rover brand, this dealership prides itself on offering top-tier customer service, a highly skilled team, and a welcoming environment for both customers and employees. The dealership operates with a commitment to quality and customer satisfaction, upholding the legacy of these iconic automotive brands through expert knowledge and outstanding support.
Jaguar Land Rover South Dade seeks a full-time Customer Care Specialist/Receptionist to become the first point of contact for its customers and visitors. This pivotal role requires an individual with a positive, friendly, and professional demeanor, who can skillfully manage customer inquiries while representing the dealership in the best possible light. The Customer Care Specialist must be highly adaptable, able to manage a fast-paced work environment, and willing to work weekends or holidays as needed to support business operations.
The successful candidate will be responsible for greeting customers both in person and via phone, directing inquiries to the appropriate departments, and assisting with various administrative tasks such as processing vendor invoices and maintaining office organization. This important liaison role ensures smooth communication between customers, sales staff, and service departments, enhancing the overall customer experience at the dealership. The role also demands proficiency with Microsoft Office Suite, a commitment to maintaining a polished professional appearance, and bilingual fluency in English and Spanish to better serve a diverse customer base.
This position offers a chance to work within a dynamic and energetic dealership environment, fostering personal and professional development by participating in ongoing training and collaborating closely with sales and service teams. If you are customer-focused, organized, and ready to contribute to a prestigious dealership’s success, this opportunity at Jaguar Land Rover South Dade is an ideal fit for your career aspirations.
Jaguar Land Rover South Dade seeks a full-time Customer Care Specialist/Receptionist to become the first point of contact for its customers and visitors. This pivotal role requires an individual with a positive, friendly, and professional demeanor, who can skillfully manage customer inquiries while representing the dealership in the best possible light. The Customer Care Specialist must be highly adaptable, able to manage a fast-paced work environment, and willing to work weekends or holidays as needed to support business operations.
The successful candidate will be responsible for greeting customers both in person and via phone, directing inquiries to the appropriate departments, and assisting with various administrative tasks such as processing vendor invoices and maintaining office organization. This important liaison role ensures smooth communication between customers, sales staff, and service departments, enhancing the overall customer experience at the dealership. The role also demands proficiency with Microsoft Office Suite, a commitment to maintaining a polished professional appearance, and bilingual fluency in English and Spanish to better serve a diverse customer base.
This position offers a chance to work within a dynamic and energetic dealership environment, fostering personal and professional development by participating in ongoing training and collaborating closely with sales and service teams. If you are customer-focused, organized, and ready to contribute to a prestigious dealership’s success, this opportunity at Jaguar Land Rover South Dade is an ideal fit for your career aspirations.
Job Requirements
- High school diploma or GED
- Minimum one year of customer service experience in a high walk-in traffic environment
- Intermediate proficiency in Microsoft Office Suite
- Ability to be bilingual in English and Spanish
- Professional appearance and demeanor
- Ability to work weekends and holidays if needed
- Strong communication and interpersonal skills
- Highly reliable and punctual
- Ability to work in a fast-paced, energetic environment
Job Qualifications
- High school graduate or general education degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level competency using Microsoft Office Suite
- Bilingual in English and Spanish
- Polished and professional appearance
- Highly reliable and punctual
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Assist in uploading factory parts invoices
- Assist in uploading / reviewing dealer tire invoices to DI
- Process vendor invoices for parts (creating purchase orders and submitting for payment)
- Provide and deliver the highest standards of service to our customers and provide assistance as needed
- Work closely with salesperson
- Transmit information or documents to customers, using computer, mail, or fax
- Hear and resolve complaints from customers or the public
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, or other documents
- Participate in required training
- Keep a current record of staff members' availability
- Maintain lobby or reception area clean, neat and well organized
- Maintain an organized, clean and safe work area
- Comply with company’s policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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