Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $28.00
Work Schedule
Standard Hours
Benefits
free medical insurance
Paid Time Off
401K retirement with matching program
Dental Insurance
Vision Insurance
Life insurance
Tele-med services
Job Description
MAPEI Corporation is a globally recognized leader in the manufacturing of construction chemicals and building materials. Specializing in a diverse range of products including adhesives, sealants, and specialty products, MAPEI serves critical industries such as flooring, tile installation, and concrete restoration. The company is committed to innovation, quality, and environmental responsibility, combining advanced technology with sustainable practices to deliver superior products that meet the exacting standards of construction professionals worldwide.
We are currently seeking a Customer Service and Logistics Specialist to join our dynamic team. This role is pivotal in ensuring a positive customer experience by managing order processing with professionalism, timeliness, and precision. The successful candidate will work closely with various departments including Sales, Product Management, Accounting, and Operations to meet and surpass customer expectations. This position offers a competitive hourly wage ranging from $22.00 to $28.00, depending on experience and qualifications, coupled with excellent benefits including free medical insurance options, paid time off, and retirement plans.
As a Customer Service and Logistics Specialist, you will be responsible for processing customer orders with accuracy and timeliness while assigning appropriate ship dates and shipping locations. You will also handle credit hold issues by collaborating with customers, the accounting team, and sales representatives. The role involves scanning and organizing order documentation using barcode technology and optical storage systems. Coordination with both customers and the shipping department is essential to optimize freight costs and diligently resolve any delivery concerns. Additionally, managing service-related complaints to full resolution and overseeing customer returns in line with company procedures are key aspects of this position. Compliance with the company’s Quality Management System, employee guidelines, and health and safety policies is mandatory. The role may also include other duties assigned to support the operational efficiency of the company. This position is ideal for candidates who are detail-oriented, have strong communication skills, and demonstrate the ability to work collaboratively across multiple teams to enhance customer satisfaction and logistics management.
We are currently seeking a Customer Service and Logistics Specialist to join our dynamic team. This role is pivotal in ensuring a positive customer experience by managing order processing with professionalism, timeliness, and precision. The successful candidate will work closely with various departments including Sales, Product Management, Accounting, and Operations to meet and surpass customer expectations. This position offers a competitive hourly wage ranging from $22.00 to $28.00, depending on experience and qualifications, coupled with excellent benefits including free medical insurance options, paid time off, and retirement plans.
As a Customer Service and Logistics Specialist, you will be responsible for processing customer orders with accuracy and timeliness while assigning appropriate ship dates and shipping locations. You will also handle credit hold issues by collaborating with customers, the accounting team, and sales representatives. The role involves scanning and organizing order documentation using barcode technology and optical storage systems. Coordination with both customers and the shipping department is essential to optimize freight costs and diligently resolve any delivery concerns. Additionally, managing service-related complaints to full resolution and overseeing customer returns in line with company procedures are key aspects of this position. Compliance with the company’s Quality Management System, employee guidelines, and health and safety policies is mandatory. The role may also include other duties assigned to support the operational efficiency of the company. This position is ideal for candidates who are detail-oriented, have strong communication skills, and demonstrate the ability to work collaboratively across multiple teams to enhance customer satisfaction and logistics management.
Job Requirements
- High school diploma or equivalent
- Minimum of two years related experience or training
- Ability to work with a personal computer in a Windows environment
- Proficiency in Word, Excel, Outlook, and PowerPoint
Job Qualifications
- High school diploma or equivalent
- Minimum of two years related experience or training
- Ability to work with a personal computer in a Windows environment
- Proficiency in Word, Excel, Outlook, and PowerPoint
Job Duties
- Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location
- Resolve credit hold issues with customers, accounting department, and sales
- Scan order documents into the optical storage system
- Apply barcodes to documents and scan order documents into the optical storage system
- Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues
- Process service-related complaints (SRC), and ensure complete resolution
- Manage customer returns in accordance with standard procedures
- Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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