Customer Advocate I

HCSC, or Health Care Service Corporation, is one of the largest health insurance companies in the United States, providing quality health care services across several states. As a member-centric organization, HCSC is committed to serving its members and physicians by ensuring access to dependable health care solutions and superior customer support. The company prides itself on fostering a culture rooted in growth, inclusion, and innovation, with a strong emphasis on employee development and well-being. With headquarters located in Richardson, Texas, HCSC operates multiple on-site call centers where employees can thrive in a supportive environment geared towards making a difference in the health care industry.

The role of Customer Advocate at HCSC offers a unique opportunity for individuals passionate about helping others while contributing to a larger purpose. As a Customer Advocate, you will be stationed at one of HCSC's on-site call centers, working primarily on the phone to assist members and physicians with various inquiries. Beyond simply answering questions, this role involves building trust and confidence, helping members feel supported and safe while assuring physicians that their concerns are taken seriously. This position requires patience, excellent communication skills, detail orientation, and a strong problem-solving mindset to effectively handle inquiries and provide accurate information. The job includes approximately 85 to 90 percent phone interaction, combined with data entry and research responsibilities.

HCSC offers this position as a regular full-time role with competitive compensation ranging from $17.75 to $28.39 per hour, depending on skills and experience. Employees receive comprehensive Total Rewards benefits that include medical, dental, and vision plans tailored to meet diverse needs, paid time off including sick and wellness days, retirement plans with employer match and pension options, wellness programs to support physical and mental health, and robust opportunities for career development and advancement. HCSC's culture supports work-life balance and provides numerous professional growth initiatives, volunteer programs, and a commitment to diversity, equity, and inclusion.

This role initially requires onsite training at the Richardson, TX headquarters, after which the position transitions to remote work, blending flexibility with hands-on foundational learning. Ideal candidates will have at least a high school diploma or GED, with preference given to those with prior customer service or office experience. Candidates with knowledge of medical terminology, multiple lines of business such as Medicare and disease management, and ability to adapt quickly to changing work environments are highly desirable. Joining HCSC as a Customer Advocate means becoming an essential part of the health care system that impacts lives positively while building a rewarding career path.

In summary, a Customer Advocate at HCSC is not just a call center representative but a trusted voice for members and physicians navigating the complexities of health care. This role demands communication expertise, empathy, analytical skills, and dedication, aligning perfectly with HCSC's mission to innovate and improve the health care industry. If you are looking for a role where you can make a meaningful difference, grow professionally, enjoy comprehensive benefits, and work within a supportive and inclusive culture, this opportunity is an excellent fit.