Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.98 - $32.00
Benefits
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee Assistance Programs
Holiday pay
Product discounts
Mobile phone reimbursement
Job Description
Intuit is a leading financial software company known for its commitment to simplifying complex financial tasks and helping individuals and businesses manage their finances with ease. Among its flagship products is TurboTax, a widely recognized tax preparation software that empowers millions of customers to file their taxes accurately and confidently. Intuit is dedicated to delivering excellent customer experiences through innovative technology and exceptional service, fostering an inclusive and supportive work environment for its employees. The company operates across various locations in the United States, offering competitive salaries, comprehensive benefits, and opportunities for professional growth. Intuit values a culture of continuous improvement, diversity, and collaboration, which makes it a desirable employer for individuals passionate about making a positive impact through meaningful work.
The role of an in-person Customer Advisor at TurboTax is a vital position designed for hospitality-focused professionals who prioritize delivering an outstanding customer experience. This year-round, non-exempt service role centers around being a trusted, approachable, and proactive guide for customers visiting retail locations. Unlike traditional tax preparer positions, this role emphasizes interpersonal connection rather than tax expertise. The Customer Advisor serves as a dedicated host and navigator helping customers feel genuinely welcomed, understood, and cared for. By listening attentively to each customer's unique situation, the advisor helps people navigate their options, ensuring that they are connected with the right services or tax experts within the TurboTax network.
Working as a Customer Advisor at TurboTax involves setting a warm and professional tone from the moment customers enter the store, actively resolving questions and concerns, and reducing friction to create a seamless and high-touch service experience. The advisor plays a crucial role in championing the Intuit and TurboTax brands by embodying their values of attentive hospitality and premium service. Additionally, the advisor contributes to ongoing improvements by providing feedback to enhance both employee and customer experiences. This role demands flexibility, empathy, and excellent communication skills to serve a diverse customer base effectively.
Compensation for the role is competitive and varies by location, with hourly wages ranging approximately from $24.23 to $32.21, depending on the specific region. The position also includes eligibility for cash bonuses and equity rewards based on performance. Intuit’s benefits package for Customer Advisors further strengthens the appeal of this role by providing comprehensive health insurance, 401(k) retirement savings with company matching, paid time off, and various employee assistance programs. These benefits demonstrate Intuit's commitment to supporting the well-being and long-term success of its employees.
This role is ideal for individuals who are passionate about creating memorable customer interactions and thrive in a people-first, hospitality-driven environment. It offers an excellent opportunity to be part of a respected national brand that is not only transforming the way Americans approach tax preparation but also fostering a community-oriented customer service culture. If you are a compassionate, service-driven professional looking to join a dynamic and growing program with impact, the Customer Advisor position at TurboTax offers a meaningful and rewarding career path.
The role of an in-person Customer Advisor at TurboTax is a vital position designed for hospitality-focused professionals who prioritize delivering an outstanding customer experience. This year-round, non-exempt service role centers around being a trusted, approachable, and proactive guide for customers visiting retail locations. Unlike traditional tax preparer positions, this role emphasizes interpersonal connection rather than tax expertise. The Customer Advisor serves as a dedicated host and navigator helping customers feel genuinely welcomed, understood, and cared for. By listening attentively to each customer's unique situation, the advisor helps people navigate their options, ensuring that they are connected with the right services or tax experts within the TurboTax network.
Working as a Customer Advisor at TurboTax involves setting a warm and professional tone from the moment customers enter the store, actively resolving questions and concerns, and reducing friction to create a seamless and high-touch service experience. The advisor plays a crucial role in championing the Intuit and TurboTax brands by embodying their values of attentive hospitality and premium service. Additionally, the advisor contributes to ongoing improvements by providing feedback to enhance both employee and customer experiences. This role demands flexibility, empathy, and excellent communication skills to serve a diverse customer base effectively.
Compensation for the role is competitive and varies by location, with hourly wages ranging approximately from $24.23 to $32.21, depending on the specific region. The position also includes eligibility for cash bonuses and equity rewards based on performance. Intuit’s benefits package for Customer Advisors further strengthens the appeal of this role by providing comprehensive health insurance, 401(k) retirement savings with company matching, paid time off, and various employee assistance programs. These benefits demonstrate Intuit's commitment to supporting the well-being and long-term success of its employees.
This role is ideal for individuals who are passionate about creating memorable customer interactions and thrive in a people-first, hospitality-driven environment. It offers an excellent opportunity to be part of a respected national brand that is not only transforming the way Americans approach tax preparation but also fostering a community-oriented customer service culture. If you are a compassionate, service-driven professional looking to join a dynamic and growing program with impact, the Customer Advisor position at TurboTax offers a meaningful and rewarding career path.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- This role requires the ability to stand, walk, and bend for extended periods throughout the workday
- reasonable accommodations may be made for individuals with disabilities
- Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- A high school diploma or GED
- Experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
- Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
