Customer Account Specialist 1st Shift

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company paid life insurance

Company paid Short Term Disability

Generous 401k match

generous time off

Job Description

Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Renowned for its personal culture and family-style environment, Airlite is a fantastic place for professionals seeking to grow and build a successful career. The company’s foundation is built on core values of unquestionable integrity, respect, and appreciation for each other. These principles drive Airlite’s success and foster a supportive and collaborative workplace where employees are encouraged to innovate and thrive.

Airlite specializes in manufacturing a wide range of products including rigid plastic containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shippin... Show More

Job Requirements

Associate's degree preferred or equivalent education and experience
minimum of three years of customer support/logistics experience
manufacturing experience preferred
proficient in Microsoft Office suite
strong problem-solving skills
excellent verbal and written communication skills
ability to work well with others and build partnerships
self-motivated and flexible
maintain highest ethical standards
maintain confidentiality
able to handle multiple projects simultaneously

Job Qualifications

Capability to utilize problem solving skills
good organizational skills and ability to handle multiple projects/activities/goals
ability to work well with others and support team members
excellent verbal and written communication skills
excellent interpersonal skills and tactful dealing with people at all levels
ability to use sound judgment with strong de-escalation skills
self-motivated and positive attitude
flexible and adaptable in ambiguous situations
display highest ethical standards
maintain confidentiality with sensitive information
proficient in Microsoft Office suite
uphold and support organizational goals and values
take initiative and ask for help when needed
three to five years of customer support/logistics experience
manufacturing experience preferred
associates degree preferred or equivalent education and experience

Job Duties

Serve as the first point of contact for customer support
apply processes related to customer orders/changes, price quotes, delivery time, invoicing, complaints, and adjustments
process paperwork to verify customer credit and communicate with accounting teams
validate pricing/discounts as assigned
communicate with internal and external customers regarding order changes, status, colors, and shipping dates
apply manufacturing practices to ensure inventory sufficiency
work closely with team members to ensure timely and efficient communication
utilize superior oral and written communication daily
ensure deadlines are met to support customer and business needs
apply customer focus to daily operations
enter and maintain data integrity using company software
maintain safety and attendance standards
perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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