Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Health plans with FSA or HSA options
Dental Insurance
Vision Insurance
Optional life insurance
401K with company match
Parental leave
Paid holidays
Paid Time Off
Employee Assistance Programs
Job Description
Aeroflow Health is a nationally recognized leader in the home medical equipment and clinical services industry. They emphasize a holistic approach by combining advanced technology, operational excellence, and compassionate care to deliver essential medical products and services directly to patients' homes. Known for their rapid growth and commitment to employee satisfaction, Aeroflow Health has earned numerous accolades including being an Inc. 5000 honoree and a certified Great Place to Work. Their headquarters operate with the mission of making healthcare accessible and convenient, all while building an empowering work environment for their teams.
The role of Customer Account Representative within Aeroflow Health is situated specifically in the Urology department, located in their Arvada, Colorado office. This position is fully in-office, emphasizing direct engagement and smooth communication among colleagues, patients, healthcare professionals, and insurance providers. The working hours are Monday through Friday, from 9:00 am to 6:00 pm Mountain Time, offering consistent scheduling and work-life balance. Compensation is competitive, starting at a wage of $21.50 per hour.
As a Customer Account Representative, your main responsibility is to deliver outstanding customer service for new and current patients, supporting them throughout their healthcare journey. You will manage a high volume of inbound and outbound calls each day, while updating patient accounts with critical information such as insurance coverage, medical supplies, and contact details. You will play an instrumental role in placing timely resupply orders for incontinence and catheter products to ensure patient comfort and care.
Additionally, you will research and navigate insurance reimbursement procedures and payer requirements, ensuring patients can access necessary medical supplies without delay. Troubleshooting equipment issues and suggesting product changes as needed will also be part of your daily responsibilities, showcasing your problem-solving skills and knowledge of the products offered. Maintaining strict adherence to HIPAA regulations and patient confidentiality is paramount, reflecting Aeroflow's commitment to compliance and ethical standards.
This role requires a team-oriented individual who is adaptable, eager to learn, and proficient with general computer applications. Effective communication in written and verbal form, critical thinking, and the ability to independently make decisions are essential qualities needed for success. Aeroflow values organization, compassion, and top-tier customer service, so candidates who embody these traits will thrive. The company also fosters growth opportunities and employee wellbeing through comprehensive benefits including health insurance plans, parental leave, 401(k) matching, and more.
Overall, working as a Customer Account Representative at Aeroflow Health offers the chance to be part of a mission-driven organization that prioritizes patient care and employee satisfaction, operating in a dynamic, supportive, and innovative environment.
The role of Customer Account Representative within Aeroflow Health is situated specifically in the Urology department, located in their Arvada, Colorado office. This position is fully in-office, emphasizing direct engagement and smooth communication among colleagues, patients, healthcare professionals, and insurance providers. The working hours are Monday through Friday, from 9:00 am to 6:00 pm Mountain Time, offering consistent scheduling and work-life balance. Compensation is competitive, starting at a wage of $21.50 per hour.
As a Customer Account Representative, your main responsibility is to deliver outstanding customer service for new and current patients, supporting them throughout their healthcare journey. You will manage a high volume of inbound and outbound calls each day, while updating patient accounts with critical information such as insurance coverage, medical supplies, and contact details. You will play an instrumental role in placing timely resupply orders for incontinence and catheter products to ensure patient comfort and care.
Additionally, you will research and navigate insurance reimbursement procedures and payer requirements, ensuring patients can access necessary medical supplies without delay. Troubleshooting equipment issues and suggesting product changes as needed will also be part of your daily responsibilities, showcasing your problem-solving skills and knowledge of the products offered. Maintaining strict adherence to HIPAA regulations and patient confidentiality is paramount, reflecting Aeroflow's commitment to compliance and ethical standards.
This role requires a team-oriented individual who is adaptable, eager to learn, and proficient with general computer applications. Effective communication in written and verbal form, critical thinking, and the ability to independently make decisions are essential qualities needed for success. Aeroflow values organization, compassion, and top-tier customer service, so candidates who embody these traits will thrive. The company also fosters growth opportunities and employee wellbeing through comprehensive benefits including health insurance plans, parental leave, 401(k) matching, and more.
Overall, working as a Customer Account Representative at Aeroflow Health offers the chance to be part of a mission-driven organization that prioritizes patient care and employee satisfaction, operating in a dynamic, supportive, and innovative environment.
Job Requirements
- high school diploma or GED equivalent
- one year of customer service experience preferred
- one year of call center experience preferred
- excellent written and verbal communication skills
- excellent critical thinking skills
- excellent de-escalation skills
- excellent active listening skills
- ability to multitask by shifting between open applications while speaking with patients
- ability to type 40+ words per minute with accuracy
Job Qualifications
- high school diploma or GED equivalent
- one year of customer service experience preferred
- one year of call center experience preferred
- excellent written and verbal communication skills
- excellent critical thinking skills
- excellent de-escalation skills
- excellent active listening skills
- ability to multitask by shifting between open applications while speaking with patients
- ability to type 40+ words per minute with accuracy
Job Duties
- handling a high-volume number of both incoming and outgoing phone calls daily
- updating account information such as product needs, insurance, contact information
- placing resupply orders for current patients that receive incontinence supplies and catheters
- researching insurance payer requirements and understanding reimbursement procedures
- troubleshooting equipment problems and offering product changes
- maintaining HIPAA/patient confidentiality
- complying with laws, regulations, and policies as a condition of employment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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