Customer Account Representative

JobsRUs.com is actively seeking a dedicated Customer Account Representative (CAR) for a reputable client based in North Hollywood, California. This opportunity offers a competitive hourly wage of $44.30 and provides weekly pay along with an attractive benefits package. The hiring company is a well-established organization known for its commitment to delivering exceptional customer service and fostering a collaborative work environment. The environment primarily consists of office-based work, emphasizing professional communication and meticulous attention to detail in handling customer accounts and interactions. The company prides itself on maintaining high-performance standards and utilizing advanced business systems to streamline operations and enhance customer satisfaction.

The role of the Customer Account Representative is pivotal as the initial point of contact for the company's customers. The CAR is instrumental in delivering world-class service and support by managing customer enquiries, updating business systems, preparing quotations, and working closely with the planning team to forecast demand accurately. This position requires excellent communication skills, both verbal and written, to serve as the primary interface between customers and the company’s internal departments. Utilizing the client High Performance System and tools such as SAP and Salesforce CRM, the CAR ensures efficient handling of orders and customer relationships, enabling smooth production load balancing and swift resolution of customer issues.

This role requires a proactive individual capable of multitasking and organizing tasks effectively to prioritize customer service excellence. Responsibilities include processing purchase orders, generating quotes, responding to customer communications, coordinating site visits and meetings, and verifying pricing through collaboration with senior account representatives and commercial teams. An understanding of industry regulations, such as FAR and DFARS, is essential to ensure compliance and maintain trust with clients.

The CAR will work under the guidance of the Manager, Customer Accounts, supporting senior representatives within a dynamic, team-oriented structure. Attendance at daily accountability meetings and cross-department collaboration with finance, operations, sales, planning, and procurement units are key aspects of the role. This position not only demands technical proficiency in software and ERP systems but also an ability to empathize with customer needs and provide tailored solutions that uphold company values and operational goals.

Candidates are expected to have a bachelor’s degree or comparable experience in customer service, with familiarity in Microsoft Office Suite, SAP, Salesforce.com, and demand planning tools. The role emphasizes strong organizational skills, detailed orientation, and a customer-centric mindset, combined with the agility to adapt to shifting demands and a drive to achieve consistent results. This is an excellent opportunity for individuals seeking to advance their careers in customer account management within a professional and supportive corporate environment, delivering measurable impact and building lasting client relationships.